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BMW of Westlake - Service Center

Westlake, OH

4.7
2,016 Reviews

2,016 Reviews of BMW of Westlake - Service Center

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May 18, 2025

Matt was fine. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. More

by ROBERT.HOON
Recommend Dealer
No
Employees Worked With
Matt
May 21, 2025 -

BMW of Westlake responded

Robert, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I will ask the service manager, John Cordell, to follow-up with you.

May 18, 2025

Service advisor Kevin Wagner was very helpful, took care of everything regarding maintenance needed and a recall. More

by DDLOGAN672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 21, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 15, 2025

Appointments set through service advisors are reasonable, better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. More

by DDOERNERLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
May 18, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

May 14, 2025

Always an excellent experience. Entire staff goes above and beyond! Sam Kadriv did an excellent job on the detailing More

by RAC33
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 17, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

May 13, 2025

Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Lady 5 star
May 17, 2025 -

BMW of Westlake responded

Thank you a for taking the time to let us know how we did. We hope you have a great day!

May 13, 2025

While traveling through Ohio from out of state I received quick and efficient service on my vehicle due to tire damage. More

by ABWALKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 17, 2025 -

BMW of Westlake responded

We are glad we could help!

May 12, 2025

Brittany in your service department is fantastic. Been working w her for over 7 years. She might be the most valuable asset helping to facilitate a great customer experience. When I say great, I mean More

by jkrecic
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 15, 2025 -

BMW of Westlake responded

Thanks for your praise and kind comments about our Brittany.

May 12, 2025

Great service team! Always kept me up to date on status of my car. Kevin was the best! More

by JMPETERS1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from the service dept! ⭐️ ⭐️⭐️⭐️⭐️
May 15, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

May 11, 2025

The guy I was working with was great. Please do not spam me with surveys next time. More

by Jack Bensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 14, 2025 -

BMW of Westlake responded

Hello Jack, thank you; we appreciate your feedback!

May 11, 2025

All service procedures are well explained and video recorded. Repairs and car diagnostics are done in timely manner. More

by VINCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!