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BMW of Westlake - Service Center

Westlake, OH

4.7
2,064 Reviews
Call Service Center (877) 831-5105

2,064 Reviews of BMW of Westlake - Service Center

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August 22, 2024

Lovely people. Have very good Communications skills. And I will Allways come to you guys it feels like Family. Thank you !! All! More

by LONDONENG34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Mcconville
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Aug 24, 2024 -

BMW of Westlake responded

Hi London, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

August 22, 2024

Service staff remain exemplary and look forward to a continuing partnership. Please that everyone on my behalf. More

by JOEDREHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

BMW of Westlake responded

Joe, thank you so much for the positive review!

August 22, 2024

Much better experience than I had in a previous visit. Brittany was always in contact as soon as she had information to pass on. More

by offoffbroadwayfloral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

August 21, 2024

The BMW Service Advisor Andrew Shaw was excellent. My 2011 BMW had a complicated issue and Andrew never gave up and worked hard to resolve the issue. More

by Michael O’Brien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

BMW of Westlake responded

Michael, reviews like this give us motivation and help us ensure we provide high-quality care.

August 20, 2024

Friendly with great communication and excellent service! I would recommend BMW of Westlake to friends and family. More

by SCOTT@CLEVELANDMENU.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

BMW of Westlake responded

Scott, thank you so much for the positive review!

August 20, 2024

Found dealer prices overly expensive. Tire rotation 70$ vs 50 in other BMW dealer. I had to request service video as well. More

by Stan Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

BMW of Westlake responded

Stan, I will pass along your comments to the service team here at BMW of Westlake!

August 20, 2024

Very professional Crew to work with the building maintenance very well in order 7 days a wek More

by opeanfos281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

August 17, 2024

The service team was very accommodating. My rental car was ready to go right away More

by VIALISSCOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 17, 2024

My visit to the Service department was standard nothing exceptional! I will visit again to service my vehicle. More

by JSAUNDERS0497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave us feedback about your experience with us.

August 16, 2024

BMW of Westlake’s service team is thorough and prompt. I have never had a issue, always great service! More

by Deniss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

BMW of Westlake responded

Hello Deniss, thank you; we appreciate your feedback!

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