BMW of Westlake - Service Center

Working with Brittany is fantastic! She's knowledgeable, informative, and helpful with services, services provided, and customer care. It's always a great experience working with Britta She's knowledgeable, informative, and helpful with services, services provided, and customer care. It's always a great experience working with Brittany. More

It was good they did what I wanted done in a reasonable time A bit pricey though time A bit pricey though More

Brittany was great . She was able to get me in last minute during the holiday season. She was great She was able to get me in last minute during the holiday season. She was great More

Prompt, friendly service Andrew went the extra distance in ensuring that I received good service at the lowest cost. in ensuring that I received good service at the lowest cost. More

Andrew was very transparent about the state of my car. He made me aware of the issues with the car and provided proper maintenance recommendations. Andrew was very professional and helpful. He made me aware of the issues with the car and provided proper maintenance recommendations. Andrew was very professional and helpful. More

Exceptional Service at BMW of Westlake - Kudos to Brittaney and Jason! I recently had the pleasure of visiting BMW of Westlake to address an issue with the installation of the BMW Car Eye Pro Adva Brittaney and Jason! I recently had the pleasure of visiting BMW of Westlake to address an issue with the installation of the BMW Car Eye Pro Advanced 3.0 Dashcam, and I am beyond impressed with the outstanding service I received from Brittaney and Jason. From the moment I walked in, the team at BMW of Westlake made me feel welcomed and valued. Brittaney and Jason, in particular, went above and beyond to diagnose and rectify the issue with my newly installed Dashcam. What truly stood out was their dedication and expertise, especially considering that mine was the first installation of this particular system at the dealership. Brittaney's attention to detail and thorough diagnostic approach instilled confidence in me as a customer. She explained the process clearly and kept me informed every step of the way. It's evident that she is not only knowledgeable but also passionate about her work, ensuring that the job was done right the first time. Jason's technical proficiency was equally impressive. Despite it being the dealership's first installation of the BMW Car Eye Pro Advanced 3.0 Dashcam, he handled the situation with ease and professionalism. His expertise and commitment to delivering high-quality service were evident throughout the entire process. The dealership itself is well-maintained and exudes a welcoming atmosphere. The staff's commitment to customer satisfaction, as demonstrated by Brittaney and Jason, reflects positively on BMW of Westlake as a whole. In conclusion, my experience with BMW of Westlake was nothing short of exceptional, thanks to the outstanding efforts of Brittaney and Jason. They not only resolved the issue with my new Dashcam but also surpassed my expectations with their professionalism, expertise, and commitment to customer satisfaction. I wholeheartedly recommend BMW of Westlake to anyone seeking top-notch service for their BMW vehicles. Well done! More

Cory explained what was necessary and answered all of my questions. He is very kind questions. He is very kind More

Corey was a nice guy professional but when I got my vehicle back after an alignment I was not satisfied to know that the wheel was crooked. Still I asked them to fix it in the same day and they told me vehicle back after an alignment I was not satisfied to know that the wheel was crooked. Still I asked them to fix it in the same day and they told me to come back the next day I expected better service from a BMW dealer. Next time I'm going to consider using a different dealership. More

She was very helpful. She said they could Valai my vehicle to Sandusky. Didn't know if it was going to be ready She said they could Valai my vehicle to Sandusky. Didn't know if it was going to be ready More

Prompt, efficient, professional, helpful My experience was excellent as it usually is. Brittaney was very helpful is working through the issues. was excellent as it usually is. Brittaney was very helpful is working through the issues. More