BMW of Westlake - Service Center

Everything went great. Made an appointment for brakes and get a few things checked out. All went well ?? Made an appointment for brakes and get a few things checked out. All went well ?? More

Prompt, professional, and friendly. No time was wasted & I appreciate that. Highly recommend this service location. No time was wasted & I appreciate that. Highly recommend this service location. More

Too much attitude, too many add-on fees, have always been generally disappointed with the service advisors/department since Jim Strunk left. generally disappointed with the service advisors/department since Jim Strunk left. More

The dealership was friendly and clean when I arrived. The staff was amazing offering cookies and suckers to the kids that were in attendance. The staff was amazing offering cookies and suckers to the kids that were in attendance. More

Always helpful and can accommodate my needs. I'm only disappointed in that the car wash was only available Fridays and Saturdays. I'm only disappointed in that the car wash was only available Fridays and Saturdays. More

Seemed significantly long for only a winter wheel replacement as I had an appointment and they were mounted on separate wheels already. Took basically 1 hour and 30 minutes. Too long in my opinion. replacement as I had an appointment and they were mounted on separate wheels already. Took basically 1 hour and 30 minutes. Too long in my opinion. More

The dealership charges a credit card fee when you use your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxu your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxury vehicles and at those service departments, the service advisors check you out and you pay with them. I think that BMW of Westlake should get with the program on how luxury car dealerships work with their customers and minimize their hassle. Luxury car customer expect hassle free experiences. The service department was good. No issues there. More

They took care of my problem promptly. Made sure I had a ride. Great job Made sure I had a ride. Great job More

They were all nice and helpful I really appreciate it was a little wait but it was worth it a little wait but it was worth it More

Great as always. Service Dept is a very professional operation. Cory is on top of things and does a great job of prioritizing. Service Dept is a very professional operation. Cory is on top of things and does a great job of prioritizing. More