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BMW of Westlake - Service Center

Westlake, OH

4.7
2,005 Reviews

2,005 Reviews of BMW of Westlake - Service Center

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March 25, 2023

Fast and friendly service; highly recommend. Brittaney is efficient and I know everything will be addressed properly. More

by JZUGAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

March 24, 2023

The service department was excellent in helping to provide excellent & quick service. I would highly recommend you. More

by Tapapish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 24, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

March 24, 2023

I mistakenly went to the wrong dealership for my service appointment and Nate was nice enough to fit me in, rather than sending me to the one on the other side of town. More

by sarahmaenle
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the positive review about Nate!

March 23, 2023

So easy to schedule appointment. Fast and friendly service. Can’t say enough!! Video from mechanic was five diamond service. Made me feel like a member of the dealership. Not a RO More

by Donnie O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Mar 23, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

March 22, 2023

Great Service done right! I appreciate the time spent to fix the problem quickly and correctly. More

by DCROWELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nez Faraj , Nate Lieb
Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 22, 2023

Fixed my vehicle in 1 day, very happy with their service. Gave me a loner More

by TRISHA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 21, 2023

Great customer service and support it was great to receive text messages and videos of what services were performed More

by WAXY428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 21, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

March 20, 2023

My service appointment went very quickly and I was given all the information that I needed. The staff was super helpful and I was in and out quickly. More

by kerdunc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 17, 2023

Great staff, Brittney was attentive and Curious rate 5 overall . Nice waiting area with good coffee More

by Rskulik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

March 14, 2023

Great service. Kept me informed of what they were doing and the condition of my vehicle. More

by MJBUDENZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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