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Baker Nissan

Houston, TX

4.8
1,570 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,570 reviews

June 15, 2026

Great car buying experience. Vinnie was patient, answered our questions, didnt haggle or make us feel dragged along. Very happy with our decision. More

by jmeister911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Igiebor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Nzwane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

Thank you for sharing your positive car buying experience with Vinnie! We take pride in providing a stress-free and enjoyable experience for our customers. Glad to hear you are happy with your decision. See you on the road! #HappyCustomers #Satisfied #NoHaggle

June 14, 2026

Cesar and the entire sales team were outstanding! ! Cesar was very laid back, yet he listened to our needs, answered all of our questions and we walked away with just what we needed. From the time w More

by crm2mail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Vivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

We are thrilled to hear that our team, especially Cesar, provided you with exceptional service during your purchase! We are constantly striving to improve our processes and appreciate your feedback. We look forward to seeing you again for your future car needs. Thanks for choosing us!

June 14, 2026

The service requested was completed successfully and within the desired amount of time and cost. More

by ALLANHEATH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Baker Nissan responded

Thank you for the positive review! We are thrilled to hear that our team was able to meet your expectations in terms of both time and cost. We strive to provide efficient and affordable services for all of our customers. Thank you for choosing us!

June 13, 2026

All is good with the exception of the waiting time even with appointments. Please loook into this as it is very inconvenient. More

by VLEON7901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with wait times and will definitely address this issue to ensure a more efficient experience for our valued customers. Thank you for your feedback!

June 13, 2026

Let me start off saying that the dealership was very well stock with cars and from the entrance door I was greeted and on my way out I was told have a good day. My service sales person with Sammy and he was More

by bjet4u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Axel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Baker Nissan responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Sammy, Gustavo, and Axel provided you with exceptional service and made your car buying experience truly meaningful. At Baker Nissan, we take pride in our commitment to excellent customer service and family values. We hope you enjoy your new car and thank you for choosing us. Have a great day!

June 12, 2026

Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amiee Govea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2026 -

Baker Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent customer service and keeping our clients informed every step of the way. We appreciate your support and look forward to continuing to serve you in the future. #customersatisfaction #greatservice

June 11, 2026

Sammy is the man. Wonderful service. He took his time to understand our needs and found a solution for our family. Thank you More

by esepena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kene Abiakam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Baker Nissan responded

"Thank you for your kind words! We are so glad that Sammy provided you with exceptional service and found the perfect solution for your family. Your satisfaction is our top priority. Thank you for choosing our business!" #CustomerSatisfaction #ExceptionalService

June 11, 2026

Am not happy cause they did not put my cap back on my tire so I will be going back up there More

by carolynt.atejackson936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Baker Nissan responded

Hi, we apologize for the inconvenience. We will make sure to remind our team to double check for any missed items during our services. We would like to fix this situation if you are open to return so we can replace your Valve caps and offer you a complementary detail on your vehicle

June 09, 2026

Overall good, I just need tech to make sure they type in thw correct weight in the paper, if it was them to type it on the paper. Says a different weight, but tech confirm they put correct oil weight. Just More

by abraham13.123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Alvarado
Jun 11, 2026 -

Baker Nissan responded

Thank you for your feedback! We apologize for any inconvenience regarding the incorrect weight on your paperwork. Our technicians have been reminded to double check and ensure accuracy in the future. We appreciate your understanding and we are happy that overall, your experience with us was good.

June 09, 2026

Best Nissan Service Center and Najee is the best in the game to get you in and out and car done right the first time! More

by Akilahb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2026 -

Baker Nissan responded

Thank you so much for your kind words! Our team at the Nissan Service Center takes pride in providing top-notch service, and we're thrilled to hear that Najee exceeded your expectations. We look forward to serving you again in the future!

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