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Baron BMW

Merriam, KS

4.6
1,569 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,569 reviews

June 08, 2023

Got everything resolved. No issues getting a loaner while they were working on it. Customer service was great as well More

by Drose1158
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 11, 2023 -

Baron BMW responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.

June 08, 2023

This process was seamless from the moment I saw the advertisement to when the vehicle key was handed to me. Easily, the best experience I’ve ever had with buying a vehicle. More

by Anne H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 11, 2023 -

Baron BMW responded

Hi Anne H! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 05, 2023

Great service They really listen They care about their job and the customer! Make an appointment! More

by juliaflynn522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Smith
Jun 08, 2023 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

June 04, 2023

Baron BMW maintenance department is the best at fixing my vehicles. They offer me rides and loaner vehicles which I appreciate! More

by d.hunhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 10, 2023 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 03, 2023

purchased a used car from them the sales person was very rude, pushy, and arrogant. They never detailed the car before we took possession of it, car was filthy. When I got home I detailed the car and notice More

by m_davis127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan (used car sales), Brandon (used car sales manager)
Jun 21, 2023 -

Baron BMW responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Varnadore Service Director mvarnadore@baronauto.com

June 03, 2023

I love getting serviced at Baron. They are super attentive and kind! They always let me know what I need in advance and I drive away with a cleaner vehicle than when I started! More

by Rachelyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 07, 2023 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

June 01, 2023

One of The best experiences ever buying a vehicle! We worked with Lisa who actually is at the Mini house and also Greg over at the BMW house. This group is professional and so informed, I just can't t More

by Omaha Sprout
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Foell, Gregg Griswold
Jun 05, 2023 -

Baron BMW responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 12, 2023

After some concerns with our purchase we received a phone call and email from Tyler, Baron BMW Director. In his communication with us through calls and emails, he went above and beyond to rectify the situ More

by Michigan Summer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler (The Best to work with), JT, Nick and Reggie
May 15, 2023 -

Baron BMW responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 23, 2023 -

Michigan Summer responded

Update: We had to return to Baron BMW today for some service. Robert in the Service Department was fast and efficient. He got us taken care of quickly. We anticipated a wait and we were in and out in just enough time to get a water and coffee. Tyler was not available today so Matt took care of all the details for our service visit with a smile and hand shake. Appreciate the excellent service and professionalism.

February 19, 2023

Service department needs to be reset regarding problem solving instead of wanting to finance for services. More

by risom4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirk
Feb 22, 2023 -

Baron BMW responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Varnadore Service Director mvarnadore@baronauto.com

January 31, 2023

Profesional works Very friendly customer service personnel Ryan is very friendly working with customer Professional way Definitely coming back again if needed service Thank again to BMW and More

by Mersud
Recommend Dealer
Yes
Employees Worked With
Ryan debrecht
Feb 13, 2023 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

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