Basney Honda

very easy roger loving was my salesmen made exchange for 36 month lease very easy. Valerie started the process on line and phone nice person. proud to be back w roger loving was my salesmen made exchange for 36 month lease very easy. Valerie started the process on line and phone nice person. proud to be back with Basney they always done my service on many Hondas I've owned More

We’re continually happy with the quality of service, professionalism, and welcome received at Basney Honda. We’ve leased vehicles there for decades and have always been well pleased. professionalism, and welcome received at Basney Honda. We’ve leased vehicles there for decades and have always been well pleased. More

Slc555 I was very happy with the great customer service I received from salesman Robert Briney on my recent new car purchase. He spent a lot of time showing I was very happy with the great customer service I received from salesman Robert Briney on my recent new car purchase. He spent a lot of time showing me many options and helping me with several test drives. Ken Bloss with the financing department was also excellent...very quick and efficient. The whole process went great. Thanks More

Wonderful service! We were in for an oil service and were cheerfully greeted as soon as we arrived. Brian let us know about how long the service would take. The car w We were in for an oil service and were cheerfully greeted as soon as we arrived. Brian let us know about how long the service would take. The car was serviced, washed and returned to us in the time frame quoted. Brian is always friendly and helpful!! More

Service was excellent. The creepy John Wayne Gacy looking guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. More

Frustrating lack of clarity with final cost. Given an amount over the phone that changed upon pickup. What happened to text confirmation of repair costs? This was a nice feature that would’ve been hel amount over the phone that changed upon pickup. What happened to text confirmation of repair costs? This was a nice feature that would’ve been helpful. More

I always enjoy my experience with Austin in the service dept. He alway calls me by my name. His efforts are greatly appreciated. The service dept at Basney Honda is second to none. dept. He alway calls me by my name. His efforts are greatly appreciated. The service dept at Basney Honda is second to none. More

Friendly but very professional service. We got our questions answered in a timely manner. The car was very clean and gas tank was full. I'm very pleased with the serve I received. questions answered in a timely manner. The car was very clean and gas tank was full. I'm very pleased with the serve I received. More

Outstanding buying experience, easy painless and very efficient. I’ve been a Basney customer for years, love the staff and all services. Big Thank You efficient. I’ve been a Basney customer for years, love the staff and all services. Big Thank You More

Not huge into writing reviews, but felt this needed to be written so that others don't have this same experience. Went to Basney Honda last week with my wife to look at some SUVs and was not impressed at written so that others don't have this same experience. Went to Basney Honda last week with my wife to look at some SUVs and was not impressed at all by this dealership. Our salesman Rodger seemed a little cold from the start, but I figured he was just trying to put us on edge as a sales technique so didn't think much of it. We were first sat down in the building to talk about prices and budget. Since we are at the beginning of our shopping experience our budget was pretty loose and we didn't have many firm answers. Rodger kept persisting that we had to have a specific price and even though we had a rough idea on the year and milage range he wouldn't move on until we told him the maximum amount we wanted to spend. Finally we went out to the lot to test drive three cars. I asked some simple questions about gas milage and features of one of their used Toyotas compared to the Hondas and our salesman Rodger didn't really have any answers (I can partially understand this because Toyotas aren't the main car sold here). With each question I asked it seemed just a little bit more tense and that I was dumb for asking questions. We test drove two of the three cars and got ready to test drive the third but apparently Rodger had put the third set of keys away in an attempt to get us to leave. We asked if we could see the third car which our salesman obliged to. As we were looking at the final car I asked a question on what were some of the differences between the generations of CR-Vs to which I got a very condescending reply that it was impossible for him to know all these differences and basically that I needed to stop asking those kinds of questions. Finally as we were about to test drive the third car someone else came in asking for Rodger and he told them that he'd be right over because he was done with us and gave us his business card. We didn't realize we were done until this point. I'll be honest, we probably weren't planning on buying a car that day since we were just starting our search. It seems like they picked that up from the beginning and really didn't care to help us out because they weren't making money off us instantly. We are a younger married couple in our early twenties so maybe ageism had a role in it and they didn't think a young couple would actually want a car from a dealership. We didn't feel taken seriously. Either way, we were definitely interested in this place from the start which is why we started our search here. They have a lot of cars we're interested in and we wanted to potentially do business with them after checking what some of the other options are. I don't know what the reasons are but I will not be back at Basney Honda. I'm not really too petty of a person, but here's the thing: there are hundreds of car dealerships out there. We've been to Jordan Ford, R&B Car Company, Omari Auto Sales, and Drivetime used cars. Each one of these were phenomenal and I genuinely felt like they cared. I understand overall all these places are just trying to sell cars and make money, which is fine, but caring for the people that give you the money is important too. I did not feel any bit of it at Basney Honda. Maybe it was just Rodger, but there's no sense in me returning to find out. Hope other people have better luck here. More