Basney Honda

New Honda Our 2009 Odyssey needed significant work we decided was not worth it. We were in discussion with Scott and were able to do most on-line to socially d Our 2009 Odyssey needed significant work we decided was not worth it. We were in discussion with Scott and were able to do most on-line to socially distance while getting a deal done. Basney gave us a fair trade-in value and a fair price overall. We did our research on-line and by any objective measure, we got a good deal. More

Best service advisor we’ve ever had. The team taking care of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! More

Austin was very helpful and was able to help us out with our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation an our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation and found out it was still under warranty. More

Service was great . Recommend that staff wear masks during the pandemic period. TV commercial for Honda said they would disinfect but I asked to request that be done. during the pandemic period. TV commercial for Honda said they would disinfect but I asked to request that be done. More

Great, awesome, friendly,excellent, comfortable, affordable, reasonable,delivery,delightful,clean ,accessible,variety, speed, organized, thoughtful, compatibility , super,response, responsible,patie affordable, reasonable,delivery,delightful,clean ,accessible,variety, speed, organized, thoughtful, compatibility , super,response, responsible,patientance, 5 Stars, grand, good , experts, More

Overall good experience. We really appreciated the no pressure sales approach. This is our second time buying from Basney and would recommend them to anyone looking for a car We really appreciated the no pressure sales approach. This is our second time buying from Basney and would recommend them to anyone looking for a car. More

Service was fantastic- I took my van in for some routine maintenance and didn't have an appointment, but they were sensitive to my need to pick up kids from school and got me in and out in less than an hour maintenance and didn't have an appointment, but they were sensitive to my need to pick up kids from school and got me in and out in less than an hour! More

Austin Aufie Brad PankowGreat place to trust my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like myself. Thank you More

New Key I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a ne I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a new key on April 22. I was told that the key worked but the driver's side lock did not. My old key fob did work but the key was lose, but all the function buttons still worked. When I received the key, I was told I was all sent and that everything worked except locking my driver's side. The next day, April 23, the key would not start the car and I had to use my old key. Also, none of the function buttons worked on my key fob. When I too it back in, I dealt with Austin who told me that the new key fob function buttons WOULD NOT work because the driver's side door was not working. I explained to him that my old fob had worked, so the new fob should as well. He told me it could not be programmed and that it would not work. I could only use the key to manually unlock the car and start it. I was not about to accept that response after paying $167 for a new key. So I asked to talk to a manager. The manager was very helpful and patient. I explained the situation and he took both my new and old key. He and another manager where able to quickly get it working as the old fob had worked. I greatly appreciated that. But if I wouldn't have asked for a manager, the problem would not have been resolved and I would have been left with a key fob that didn't work. When dealing with Austin, I felt like he was not listening to what I was saying and he was ready to get me out of there without trying to fix the problem. I do not appreciate that kind of service. I will always by Honda's because they are good cars. We are a Honda family as my mom just bought a new Passport in the fall. I hope the service for me in the future and her is better than I experienced today. I am grateful for the managers' help in this situation. More

Received exceptional service from Matt and his team on my civic. Matt was able to diagnose and solve an issue with my tire light being constantly on since the vehicle was new. Highly recommend the Basney ser civic. Matt was able to diagnose and solve an issue with my tire light being constantly on since the vehicle was new. Highly recommend the Basney service department. More