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Basney Honda
Mishawaka, IN
2,811 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,811 reviews
January 13, 2020
Scott is a very friendly and helpful guy. He remembered me from a month prior to my purchase while I was first test driving. He was able to help me out to the best of his ability. He cared a lot more for m me from a month prior to my purchase while I was first test driving. He was able to help me out to the best of his ability. He cared a lot more for me and my ideas than for the sale. I would 100% recommend him to anyone. More
by allen441
Verified Customer
January 13, 2020
Bob made us feel very welcome and went over and beyond to help us make a decision on what color to pick. I will refer all my friends and family to see him if they need a car in the future. help us make a decision on what color to pick. I will refer all my friends and family to see him if they need a car in the future. More
by tnyletcher
January 11, 2020
Your staff in the service department is friendly, professional and thorough. They walk you through the process step by step and explain everything to you. professional and thorough. They walk you through the process step by step and explain everything to you. More
by BARRETTECHERYL
January 11, 2020
If I have to wait, I'd rather wait at Basney Nobody likes to wait for an oil change. Since I made the switch from quick lube places to dealer oil changes I've been much happier with the results. Nobody likes to wait for an oil change. Since I made the switch from quick lube places to dealer oil changes I've been much happier with the results. The dealer seems more invested in my vehicle's "health" and I feel confident in their service recommendations because of the combined skill level of the service staff so I'm not likely to switch back to quick lube oil changes. The trade off is that my oil changes require a time investment of at least an hour. The friendliness of the service and business office staff makes me feel very comfortable in Basney's waiting area. The waiting area is set up theatre style (chairs in rows facing front), there's a TV, free wifi, free bottled water and (as of January 2019) free fresh popped popcorn, vending machines and a clean women's restroom (I can't vouch for the men's). I bring my laptop and work while I'm waiting, so my time is never wasted. More
by TDAVIS2379
Employees Worked With
Office staff/cashier, Brad Pankow
January 11, 2020
Stopped by without an appointment, service writer listened while I explained the problem. He consulted with some co- workers and informed me they could do the service. The wait time was very reasonab listened while I explained the problem. He consulted with some co- workers and informed me they could do the service. The wait time was very reasonable considering I arrived just before the lunch hour. The repairs were completed within the the time frame. More
by DON17
Employees Worked With
Brian Lynn
January 11, 2020
Excellent customer service. Diagnosed the problem correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. More
by mollyloves2cook
Employees Worked With
Matt Mulstay
January 10, 2020
Loved working with Bob. He was so helpful. Thanks for a beautiful new car. Honda was very good with the Trade in price too. I am a 20 year customer. beautiful new car. Honda was very good with the Trade in price too. I am a 20 year customer. More
by Johanna
January 10, 2020
Totally Awesome service from Basney Honda I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like fam I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like family and goes above and beyond what I would expect. Cassandra was my service advisor this past week. I was really upset about 2 sensors going at once since I had just spend hundreds on my car and Basney Honda staff went above and beyond to help and were just the most caring people. More
by ANDELYNN
Employees Worked With
Cassandra , Matt Mulstay
January 10, 2020
Brad is phenomenal. I bring my car there because I feel like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to br like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to bring my car to Brad for all services. More
by lwood3
Employees Worked With
Brad Pankow
