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Basney Honda
Mishawaka, IN
2,826 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,826 reviews
January 11, 2020
Excellent customer service. Diagnosed the problem correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. More
by mollyloves2cook
Verified CustomerEmployees Worked With
Matt Mulstay
January 10, 2020
Loved working with Bob. He was so helpful. Thanks for a beautiful new car. Honda was very good with the Trade in price too. I am a 20 year customer. beautiful new car. Honda was very good with the Trade in price too. I am a 20 year customer. More
by Johanna
January 10, 2020
Totally Awesome service from Basney Honda I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like fam I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like family and goes above and beyond what I would expect. Cassandra was my service advisor this past week. I was really upset about 2 sensors going at once since I had just spend hundreds on my car and Basney Honda staff went above and beyond to help and were just the most caring people. More
by ANDELYNN
Employees Worked With
Cassandra , Matt Mulstay
January 10, 2020
Brad is phenomenal. I bring my car there because I feel like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to br like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to bring my car to Brad for all services. More
by lwood3
Employees Worked With
Brad Pankow
January 08, 2020
professional and wonderful Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a l Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a little pricey, even with a coupon. More
by CLIU2
January 08, 2020
Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More
by ggoodlink1
January 08, 2020
Way faster than their estimated time of service! Always a plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda More
by ilovebadnews
Employees Worked With
Brad Pankow
January 08, 2020
I have been here for service several times and been completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. More
by Slstory13
Employees Worked With
Brad Pankow
January 08, 2020
I took my vehicle to Basney for a Takata airbag recall. I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I m I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I measured the tires myself with a tread gauge. All 4 tires measured exactly the same tread depth. While Cassandra, the service order writer and the cashier were very courteous, I question the validity of the recommendation as it was for service work that wasnt needed. More
by Tgolicho
Employees Worked With
Cassandra - Service writer.
