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Basney Honda
Mishawaka, IN
2,808 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,808 reviews
December 10, 2019
Not Timely I had a 7 AM appointment and my car was not taken back until 7:45. I did not leave until 9:00 AM for a simple oil change and to check my rear hatch an I had a 7 AM appointment and my car was not taken back until 7:45. I did not leave until 9:00 AM for a simple oil change and to check my rear hatch and driver side windows. This is really frustrating when I was waiting for my car expecting it to be quick. More
by jgiczewski
Verified CustomerEmployees Worked With
Brad Pankow
December 10, 2019
Awesome Service I literally bought a car in about 30min. Picked the car I wanted and then went to lunch. Came back and all was ready, signed a few sheets and done. I literally bought a car in about 30min. Picked the car I wanted and then went to lunch. Came back and all was ready, signed a few sheets and done. More
by sgaglio76
December 10, 2019
Excellent service! Matt went above and beyond in providing courteous service. They were able to take care of both anticipated and unexpected service needs on the spot. T Matt went above and beyond in providing courteous service. They were able to take care of both anticipated and unexpected service needs on the spot. They put another technician on the job to shave my wait time by an hour. Waiting area is pleasant and well equipped. Car is running great. More
by STAFFBEARER
Employees Worked With
Matt Mulstay
December 09, 2019
Excellent The service team at Basney Honda always meets or exceeds my expectations. They are on time, courteous, and have fair pricing for a dealer. I highly re The service team at Basney Honda always meets or exceeds my expectations. They are on time, courteous, and have fair pricing for a dealer. I highly recommend them for Honda service. More
by stoneba7
Employees Worked With
Brad Pankow, Matt Mulstay
December 09, 2019
Always excellent customer service and work The staff is always friendly and my vehicle is always serviced in a timely manner. I appreciate the staff and love Basney. It’s a place where I will The staff is always friendly and my vehicle is always serviced in a timely manner. I appreciate the staff and love Basney. It’s a place where I will always refer my friends and family More
by ROZSUMMERLIN
December 07, 2019
Tire Replacement on our Honda Odyssey Excellent customer service provided by Austin! He took the time to secure a loaner vehicle while the van was being serviced. Very unexpected but great Excellent customer service provided by Austin! He took the time to secure a loaner vehicle while the van was being serviced. Very unexpected but greatly appreciated! More
by DALLENIRISH1
Employees Worked With
December 05, 2019
Courteous, clear. clean The crew members were friendly and efficient. They clearly explained what they planned to do in my 60,000-mile check-up and called to ask about addit The crew members were friendly and efficient. They clearly explained what they planned to do in my 60,000-mile check-up and called to ask about additional issues that surfaced during the check-up. At the end, they gave me a detailed list of the areas examined and their status. They also cleaned my car inside and out. More
by BESSLER.1
Employees Worked With
Matt Mulstay
December 05, 2019
Very good Good job by the service personal And phone call to let me know that my 🚘 was ready for pickup when I’m at work thank goodness Good job by the service personal And phone call to let me know that my 🚘 was ready for pickup when I’m at work thank goodness More
by alfinlibre1517
Employees Worked With
Other Employees :
Don Perkins III, Brad Pankow, Brian Lynn, Matt Mulstay
December 05, 2019
Good prompt service No comment. I don’t appreciate being required to write a lengthy report to complete a review. I think this is burdensome and in the future I will No comment. I don’t appreciate being required to write a lengthy report to complete a review. I think this is burdensome and in the future I will choose not to respond at all. More
by JERRYSTANLEYRUSSELL
Employees Worked With
Brian Lynn
December 05, 2019
Best in class Worked with Bob who was very knowledgeable and easy to work with. No pressure and easy to work with. Ken took care of the financing for me and laid ou Worked with Bob who was very knowledgeable and easy to work with. No pressure and easy to work with. Ken took care of the financing for me and laid out the options for warranties in a very professional manner. Thanks Team More
by Zachgraber89
