Back

Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
Contact Dealership

1819 Cropsey Ave

Brooklyn, NY

11214

Directions

By Type

Showing 3,372 reviews

October 06, 2020

They are reliable and always there to help us. They comminicate well and answer questions when asked and explain procedures.General satisfaction after Subaru car repair. More

by JVENEROSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Bay Ridge Subaru responded

Thank you for the 5-Star rating JVENEROSO! We're thrilled to hear you found our services reliable and that you appreciated our teams communication. Thank you for choosing Bay Ridge Subaru, we're always glad to help. Best Tom Ruggiero, Dealer Principal

October 06, 2020

Everyone was so nice, attentive and patient. I only Everyone was so nice, attentive and patient. I only regret that I couldn’t see their faces or shake their hands. (COVID) Thank you very much. More

by DLYNKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
Oct 07, 2020 -

Bay Ridge Subaru responded

It is our goal to always provided exceptional customer service so your honest feedback is so important to us. We can totally relate with the mask situation but rest assured we are always smiling under them. It's been delightful serving you, keep safe and be well. Sincerely, Tom Ruggiero, Dealer Principal

October 05, 2020

The 18,000 mile check-up was prompt, thorough, and courteous. Delightful upgrade to customer waiting area, with coffee, wifi, and magazines. Appreciated the text link with Sabina. More

by DGOULD45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Oct 06, 2020 -

Bay Ridge Subaru responded

DGOULD45, it means so much to us that you enjoyed the upgrades we made our waiting area while we took care of your 18,000mi service. It's so great to hear how prompt, thorough, and courteous Sabina and our crew were, as 100% customer satisfaction is always our goal. Best- Tom Ruggiero, Dealer Principal

October 05, 2020

I was very happy with the service and the staff could not have been nicer very polite and they even gave me a ride back to my office with a super nice driver thank you More

by czupnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

Thanks very much for your fair review. I'm glad you enjoyed your recent visit with us and our team has done a job well done. It's something we've worked hard on and we're pleased our efforts resonated with you. Warm Regards, Tom Ruggiero, Dealer Principal

October 05, 2020

Brought car in for 1st service ever, plus the NYS inspection. I thought it would take a while so took a long walk, but to my pleasant surprise car was ready very quickly. I dealt with Kayla who wa More

by SBENIGMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 06, 2020 -

Bay Ridge Subaru responded

I'm so glad you enjoyed your service experience with Kayla. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 05, 2020

Kayla at reception, was very helpful , knowledgeable and informative. Dave, the technician, was also very helpful and thorough with explaining some technical issues I was having More

by albi2581
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 06, 2020 -

Bay Ridge Subaru responded

Thank you for your kind review; it's been a joy handling your service needs. We'll be sure to pass along your comments to Kayla and Dave! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day. Tom Ruggiero, Dealer Principal

October 05, 2020

Bay Ridge Subaru has been my service center for four models over 20 years. I'm my experience they've always provided respectful and responsible customer service. I can't comment on the economics as I ha More

by Stick shift Forester driver
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina in service dpet.
Oct 06, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback and for bringing the staff update to our attention! We are delighted to know that you had a good experience with us throughout the years and that our team has been outstanding to work with. If there is anything else we can do for you please let us know. Sincerely, Tom Ruggiero, Dealer Principal

October 04, 2020

The service Dept rose to the occasion when my battery failed they lead by Mark quickly got my vehicle into their facility where the battery was replaced on a 2020 forester More

by JOEVETTE62
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
Oct 05, 2020 -

Bay Ridge Subaru responded

JOEVETTE62, it has been our pleasure taking care of your battery issue on your 2020 Forester. Remember, Marc is always here to help should a future need arise. Safe Travels, Tom Ruggiero, Dealer Principal

October 03, 2020

The team at Bay Ridge Subaru always friendly, helpful and courteous. They always take care of you like your part of the family. You can always trust them to take car of your Subaru. More

by BluSubie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

It's always a pleasure seeing you. Thanks so much for your perfect score and trust. We're happy to help you and are looking forward to your next visit. Best, Tom Ruggiero, Dealer Principal

October 03, 2020

This is a fantastic operation. They are always efficient and helpful. They never take long and they do really great work. I have never questioned a single recommendation. More

by COUSINS.JONATHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Oct 05, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your auto service needs. Your positive feedback is appreciated and we look forward to serving you again soon. Sincerely, Tom Ruggiero, Dealer Principal

...
159
...