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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

October 02, 2020

Prompt, work matched estimate, and the waiting area is comfortable. The staff communicates the entire time and took great care of my car. Thanks so much! More

by MINDBURRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Bay Ridge Subaru responded

Your opinion means so much to us! We work hard to provide good communication and we’re happy to hear our service team hit the mark for you. Come back and see us soon. Best Tom Ruggiero, Dealer Principal

October 02, 2020

I wanted to have some accessories installed, and the service center where I bought my car wanted to charge an outrageous amount of money to install. I’m a tech, and I read every install guide before I d More

by mforkash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica , Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

We really appreciate you taking the time out to share your experience with us and we're so happy we could help. Marc and Kayla are truly gems to have on our team and its awesome to see that they both helped you with the same level of expertise! We look forward to working with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

October 02, 2020

Wonderful! It really was!! Was told my service would be completed in an hour, but I was on my way in 20 minutes. The waiting room is comfortable and clean with proper social distancing. Everyone was courte More

by JUDITH.NADEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Dirani
Oct 05, 2020 -

Bay Ridge Subaru responded

Judith, it's so wonderful to see that your recent service visit was quick and comfortable. We work hard to exceed expectations and keep everyone safe! We’re happy to hear we hit the mark for you. Come back and see us soon. Best! Tom Ruggiero, Dealer Principal

October 02, 2020

Always timely and friendly! Waiting area clean and well appointed. Repair team keeps me informed. I love the text updates as well. Overall, superb service! More

by DESIREE.BYRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

Desiree, we are overjoyed that our staff addressed all of your service needs! Customer service is everything to us, and it’s made my day to hear you had such a superb visit. Warm Regards, Tom Ruggiero, Dealer Principal

October 02, 2020

Service was fine but the communication about the problem and the repair scheduling could have been better. Please concentrate on better follow up and clear explanations. More

by HKOLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Dirani
Oct 05, 2020 -

Bay Ridge Subaru responded

Thank you for your honest feedback. We truly apologize for lack of communication on our part. We set a high standard for ourselves and are using your experience to identify areas of needed improvement. We hope to have the opportunity to serve you soon and wish you well. Tom Ruggiero, Dealer Principal

October 02, 2020

I had already done my homework before visiting them. This is also my 4th Subaru from bay ridge. I had bought my 1st one They were courteous and I didn’t get any run around. Yes I would recommend them More

by SUZANNE1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Bay Ridge Subaru responded

Thank you for the kind words, Suzanne! We’re so happy your visit went so smoothly. We appreciate you sharing your opinion with us and for the recommendation. We’d love to continue providing great service to awesome clients like you in the future. Thanks again! Tom Ruggiero, Dealer Principal

October 01, 2020

Excellent service. Provided all the answers for questions I had. Took their time in helping me get through my first car buying experience. Highly recommend. More

by LOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Oct 02, 2020 -

Bay Ridge Subaru responded

LOK, thank you for taking the time to leave a positive review for us. Our team appreciates your kind words and we wish you many happy miles in your new vehicle! Thank you for choosing Bay Ridge Subaru! Best - Tom Ruggiero, Dealer Principal

October 01, 2020

It was a friendly environment and Gerald Wactor made the process very smooth. I appreciate his professionalism and friendly attitude. Big thanks to Frank for handing me my car!! More

by OLIANAG
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Bay Ridge Subaru responded

Olianag, thank you for your 5 star review. We're glad to hear that Gerald and Frank made your visit a great one. Safe travels! Best - Tom Ruggiero, Dealer Principal

October 01, 2020

Service is fast, all staff are welcoming and friendly. They use sanitation measures and work quickly. My car was finished before I could complete my planned shopping 3 blocks away! More

by Bklynsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Bay Ridge Subaru responded

Bklynsu, we're very glad to hear all went well! We always want our customers to feel safe and welcome as you described. Thank you for choosing Bay Ridge Subaru for your car's service needs! Best - Tom Ruggiero, Dealer Principal

October 01, 2020

This was our first leasing experience. Anthony was great, honest, and helped us through the whole process. We knew after our first visit we planned to continue the sales process at Bay Ridge Subaru More

by AGC1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Bay Ridge Subaru responded

AGC1012, thank you for choosing Bay Ridge Subaru! We are so glad to know that Anthony has given you a positive first lease experience. We look forward to working with you again soon! Best - Tom Ruggiero, Dealer Principal

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