
Bayside Volkswagen
Bayside, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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I recently purchased a 2013 Passat from an out-of-state dealership. As I live in Little Neck I decided to develop a service relationship with Bayside VW. On 3/11 I scheduled an appointment for 3/13 @ 8am dealership. As I live in Little Neck I decided to develop a service relationship with Bayside VW. On 3/11 I scheduled an appointment for 3/13 @ 8am to install my permanent plates (I figured start small to test my experience). I was never advised of a fee for the service despite my request of same. The location was conveniently located but with poor signage its passable. The general demeanor of the reception staff was congenial and the facility was clean. I thought it strange that the receptionist strictly asked my name and told me to take a seat while I waited for Chris. My car sat parked in the service reception area exceptionally long while other vehicles moved quickly through, again I restate that I had a scheduled appointment. As the seating area was a full glass wall, I got to witness my 2 week old Passat come within inches of a rear end collision as I am assuming the valet wasn't looking behind him while he reversed; the other vehicle was there when he entered my Passat. I chalked it up as a spoof. Then 24 minutes after my check in Chris calls out my name and escorts me back to reception. We get to the front desk and he then informs me that the 4 holes he needs to drill into my front fender for the plate installation will take approximately 30 minutes, after waiting 24 and having a scheduled appointment, and I will be charged for the time spent. I hit the ceiling but politely requested my car back. He made no attempts to persuade me to reconsider, he was aware that I purchased it out-of-state and should've been looking to the future to develop a relationship. The same valet brings my Passat back and as I wasn't the only one outside waiting he just went on to the next person, no form of greeting. This is not my first time at any service center let alone a VW service center. I advise anyone reading this to go to Platinum VW in Hicksville, not only are they extremely courteous from the valet to the service manager, and respectful of your time, but the staff has gone over and above to address any issues or concerns I ever experienced. You never need to wait more than 2 minutes to be seated in the service rep's office (not open forum like Bayside, this poor woman next to me had to speak in almost a whisper to discuss her concerns at Bayside) to discuss your appointment. I personally have given Platinum numerous surveys and never given them less than an exceptional rating. Considering the neighborhood Bayside service is located I was expecting nothing less than exemplary service and they completely failed. More
everyone at the dealership spoke to us with courtesy and respect. There was no pressure whatsoever from anyone, and they were more than happy to accomodate our needs. respect. There was no pressure whatsoever from anyone, and they were more than happy to accomodate our needs. More
Marlene has always been professional and extremely nice. She has been my service advisor for three years. I feel that if I ever have a problem that I can call her and she will help us out. We recently had a She has been my service advisor for three years. I feel that if I ever have a problem that I can call her and she will help us out. We recently had a big service done and Marlene was very upfront with the cost of the service and explained exactly what was entailed. She also made sure that I was able to get a loaner car, which was very important for me. The car was fixed and casme back to me cleaner than when I brought it in. Marlene is the reason why we just last week traded our 2010 Touareg for the 2013 model with Bayside Volkwagen. We had purchased the 2010 somewhere else but because of the great people at the service department we went over to the Sales department. Marlene is an excellent member of the Sales team! More
We just traded in our 2010 Touareg in for the new 2013 model. We initially had an issue with our trade in price but were very happy when Marshall was able to meet where we felt we needed to be. He was a p model. We initially had an issue with our trade in price but were very happy when Marshall was able to meet where we felt we needed to be. He was a pleasure to work with and did not put any pressure on us at all. He is professional and made our whole experience painless! Jeffery was also a pleasure, made the paperwork process very easy, everything was ready to go when we arrived. We were short on time and he had everything prepared. He throughly explained each document, he also was very nice with the Extended warranties they were offering, my husband declined but Jeffery was very nice about it and didn't make us feel pressured in any way! Our experience with Bayside Volkswagen was a pleasant one and we look forward to using them again in the future! Sue and Phil Landolphi More
I formerly had a Mercedes from Helms Bros and I must say that my purchasing experience was excellent. Peter Paraskevov was extremely professional and courteous. He was very knowledgeable and provided me wit that my purchasing experience was excellent. Peter Paraskevov was extremely professional and courteous. He was very knowledgeable and provided me with all the answers necessary for me to make the purchase. Jeffrey Villacampa, the Business Manager was very the thorough and expained all of the leasing items well. The delivery of the auto was one the the smoothest I have experienced and the vehicle the features of the vehicle were explained fully. The follow up customer service was also excellent and all the personnel were very helpful. I was called with an appointment for my one month checkup with a few days of delivery. I can only say that the entire purchase experience was perfect. I have worked in the service industry all of my career and I cannot say enough with regard to Bayside Volkswagon Peter J Bavoso More
As soon as I stepped into the dealership, I instantly knew that this was going to be a great experience! The showroom receptionist greeted me with a smile, as I checked out the specific car I wanted. Eve knew that this was going to be a great experience! The showroom receptionist greeted me with a smile, as I checked out the specific car I wanted. Everything was clean, sleek, and I fell in love, even more, with the car I came to see. The sales representative, was very friendly, and honest. He knew exactly what he was doing, and what he was talking about, and I was confident I wasn't going to get swindled, or ripped off. After discussing my requirements, they appraised my current car, and was able to get me out of my lease a few months early, and into a new car. The pricing was very fair, and after checking several other VW dealers around prior, I was able to sign the deal with Bayside VW. The process was quick, but thorough, and drove away with the car of my dreams, with confidence that I got the best deal around. I love my new car, and would definitely do business again, and would highly recommend it to a friend!!! More
Customer service was exceptional. The salesman Jeffrey and the entire team were friendly and cooperative. The pricing was great and they accommodated my needs. This was my second time leasing a car from t and the entire team were friendly and cooperative. The pricing was great and they accommodated my needs. This was my second time leasing a car from this dealership and I will continue to do business with them. More
i just leased a 2013 VW Beetle and found it to be a very pleasant and efficient experience from start to finish. This is a very customer friendly and well run dealership. I would highly recommend anyone int pleasant and efficient experience from start to finish. This is a very customer friendly and well run dealership. I would highly recommend anyone interested in a VW to come here. More
We were very pleased with their service. We were greeted by Shahar. He was very knowledgeable about our vehicle choice. There was no pressure! He took the time to explain our options towards leasing or purc by Shahar. He was very knowledgeable about our vehicle choice. There was no pressure! He took the time to explain our options towards leasing or purchasing. Shahar quoted me a price and thats was it. Nothing misleading at all. Upon picking up my vehicle he spent some time explaining the accessories and even programmed my phone. Financing was handled by Jeff Villacampa, who was extremely cordial as well. We've visited many dealers and I must say this was by far the Best Choice. Thank you very much for the service received, Maria Dattolo More
I went in to buy a JETTA 2.5. I was taken on a test drive and received info on car. After that it was 'assumed' I was going to buy that very day and there was strong pressure put on by salesman as wel drive and received info on car. After that it was 'assumed' I was going to buy that very day and there was strong pressure put on by salesman as well as his boss Dimitri. They played the good cop/bad cop. I was told in order for deal to go through I MUST take the car I just test drove (which had mileage on it from other test drives)and I HAD to pick up and drive away by Monday (it was Saturday). The price I was given was NOT competitive and NO extras were thrown in. I told Jeff I would think about it but even if I did not take this "floor model" I would still like to drive away with a new JETTA before the end of the month. He told me he would be in touch. I never heard from him again. It was poor salesmanship, no wiggle room on price or options and NO follow-up. Do they really want to sell cars @ Bayside VW? P.S. - I ended up going to LEGEND VW in AMITYVILLE and can say I am very very happy today driving my new 2013 JETTA which I paid a fair price for along with all the options I wanted!! More