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Beaver Toyota St. Augustine - Service Center
St. Augustine, FL
596 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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596 Reviews of Beaver Toyota St. Augustine - Service Center
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October 19, 2020
Great experience and amazing customer service. Mike Blum was courteous, accommodating and attentive. Fantastic person to represent your service department. I will happily drive the extra distance to have m was courteous, accommodating and attentive. Fantastic person to represent your service department. I will happily drive the extra distance to have my servicing done at Beaver. More
by mmalig
Employees Worked With
Mike Blum
October 19, 2020
Had an oil change today (along with a 21 Point Inspection) with a $39.95 coupon from Beaver Toyota. Service adviser (Louis) told me it would take about 1-1.5 hours. It actually took @ 25 minutes Inspection) with a $39.95 coupon from Beaver Toyota. Service adviser (Louis) told me it would take about 1-1.5 hours. It actually took @ 25 minutes. Looked at the final invoice and noticed that the state tax amount was wrong (overcharged by $1.64). When I brought this to Louis' attention he replied "the computer is never wrong". He didn't want to hear it! Spoke with "Scott" in the service office and he agreed that the invoice was in error (a programming issue) and offered to return the $1.64. Told him to simply credit my account. Also, nothing was discussed with me regarding the "21 point inspection". What was the outcome of this inspection? Was it even performed? Kind of felt as though I received the old "bum's rush" More
by calschumacher48
October 02, 2020
My partner brought in his Toyota landcruiser to have the A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle af A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle after it being there for over a week we were just handed the keys by Ozzy and told to go get the vehicle and that it was parked out back. Once arriving to the vehicle we get in it to start it and the vehicle won’t start. However, the battery was never the issue. So not only is this the first dealership / mechanic that has ever made us go retrieve our vehicle after paying almost $3000 to fix the A/C - but it’s arrive at the vehicle and have it not start is a completely different issue. Then we get the vehicle jump started and guess what? THE A/C STILL ISN’T WORKING!! After we were told by Ozzy that replacing the navigation system would fix the A/C. I called beaver and spoke to the service manager Kelly. He let us know that he would try and make our experience with beaver better and suggested we bring the car back to have them look at the car again to see what the issue is. On August 10th he tells us it’s the A/C compressor that needed to be replaced now?! Hmm okay after dropping almost $3k now it’s the compressor... awesome! So Kelly agrees to make a deal with us by offering to only charge us $641 to replace the A/C compressor. We agree. Then he has to order the part.. apparently it’s super difficult for Beaver to get parts in? Sounds kind of fishy... going on now over one month (sept 14th) and the part STILL ISN’T shipped in. So my partner and I decide to call a well-known local mechanic and have them order an A/C compressor for us. Guess what? They’re able to get the compressor shipped OVERNIGHT. We drop the landcruiser off with the HONEST mechanic and they call us back immediately with a concerned tone. Informing us that whoever told us the A/C compressor needed to be replaced was not honest with us.. the A/C compressor was UNPLUGGED! All the new mechanic needed to do was plug it in and the A/C has been blowing ice cold air ever since. The best part about it is that they didn’t charge us one penny because they knew the b.s. we had been dealing with with Beaver Toyota and their untrustworthy service department. Ironically... the same day that we discover that the compressor was just unplugged - Kelly calls us to let us know that “the A/C compressor is still being shipped and should be arriving early October”. HA... what a load of lies. Beaver Toyota service department is a joke and very unreliable. We will NEVER be returning and will absolutely be spreading the word about how awful the service department was to us. More
by rubystudivant
Employees Worked With
September 25, 2020
Service Department is definitely 5 star. Honesty, integrity, high level of knowledge of Toyota's inner works. Very capable of communicating to customers any deficiencys identified during inspection. integrity, high level of knowledge of Toyota's inner works. Very capable of communicating to customers any deficiencys identified during inspection. More
by Gus
Employees Worked With
September 24, 2020
Outstanding service and great people skills I was made to feel my business was appreciated and the work was done at a fair price Gamble Pitts was great to feel my business was appreciated and the work was done at a fair price Gamble Pitts was great More
by Gilrojo
Employees Worked With
Gamble Pitts
September 14, 2020
They were courteous and professional in every way ! They did my service in a timely manner and did it correctly . They provided a nice waiting room to wait in . did my service in a timely manner and did it correctly . They provided a nice waiting room to wait in . More
by shelbyjean8090
August 31, 2020
Mike Elkins helped me find exactly the truck I wanted. No hassling or wheeling and dealing. He's straight to the point and honest. Thank you very much Mike. hassling or wheeling and dealing. He's straight to the point and honest. Thank you very much Mike. More
by trackman3575
August 21, 2020
Routine maintenance done. Hood left unlatched. We had to pullover on I-95 to secure it. This could be dangerous Used the home delivery service, the two women that returned my vehicle were absolutely deli pullover on I-95 to secure it. This could be dangerous Used the home delivery service, the two women that returned my vehicle were absolutely delightful and professional. More
by Local
Employees Worked With
Both females car return to house wonderful
August 19, 2020
I feel valued at this dealership. Each person I’m in contact with here are courteous and professional EVERY single time. So glad I chose Beaver Toyota! contact with here are courteous and professional EVERY single time. So glad I chose Beaver Toyota! More
by Jennifer S.
