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Beck & Masten Buick GMC South

Houston, TX

4.5
2,561 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,561 reviews

February 27, 2022

You did a good job and I appreciate your time and I will pass it on More

by jimmy7163
Recommend Dealer
Yes
Employees Worked With
Willie
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

Quick and easy service. Everyone was very nice and accommodating. In and out within 3 hours More

by EMILIESCHRAMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camilo
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

EMILIESCHRAMM, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

3rd time this dealership made my truck shopping experience happy! See Ada if would like to experience the same. More

by Oleg
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor More

by hnolden221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

Fake advertisement no contact from dealer poor experience failure to follow up will never recommend dealerships. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ada Pasasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us, James. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2022

Not enough advisors to assist customers. I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not off More

by foster.bri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2022

Awesome and friendly customer service. Monty was our salesman and he did a great job in aiding us with our purchase. Thank you. More

by KIWI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton, Manny Escalon
Feb 28, 2022 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Service advisor was not that knowledgeable and the service was not fully completed with computer warnings still notifying me service was needed. More

by JDWEAVER9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carla
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

They make sure that the customer leaves in a happy n good mood thanks for y’all service More

by ABLLGARZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Amazing sales man we had the pleasure to be served by Fernando great kid ...will definitely go back with him for our next purchase More

by mireles77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Fernando was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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