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Beck & Masten Buick GMC South

Houston, TX

4.6
2,976 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,976 reviews

June 06, 2025

courteous service advisors through inspection and repair like text updates on vehicle status paying at counter no delays More

by jlara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hello Jlara, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

The experience on purchasing this vehicle was flawless. Noe Saenz (sales person) and Roy from management were very professional and helpful. Will definitely recommend Beck and Masten! More

by saenzeber73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Saenz, Willie, and Roy
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 02, 2025

Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and More

by BooBoo05
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed. I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail. Elvin Carrera Service Manager

June 02, 2025

My experience with the sales person was very professional and courteous thank you very much More

by Sammyt2325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizz
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2025

The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

by ljg_12304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2025

Exelente servicio trabajan muy bien y no se tardan tanto muy atentos al servicio del cliente More

by luiscervantes32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz castillo
Jun 02, 2025 -

Beck & Masten Buick GMC South responded

¡Hola, estamos muy felices de poder brindarle una experiencia positiva! No dude en comunicarse si hay algo adicional que podamos hacer por usted.

May 31, 2025

I had a pleasurable experience at Beck & master Buick GMC. The whole staff was very professional helpful and treated me well. Your sales person Cody Dingman did an excellent job as well. I would definite More

by Johnjlopez08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Dingman
Jun 02, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Cody here at Beck & Masten Buick GMC South! Thanks for the recommendation, and have an amazing day!

May 31, 2025

The service provided was excellent and in a timely manner. The people were nice and very helpful More

by raul_05_flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
May 31, 2025

Lots of inventory and great people! Very attentive and put in the work to make it happen! More

by torresy43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Esquivel
Jun 01, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2025

Not great I feel like I got a new injector without a compression test. Was told 3-4 days and it was two weeks. The vehicle is exactly the same as when I took it in. I paid $1289 and nothing is fixed.ver More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudia and Elvin
Jun 02, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We’re truly sorry to hear about your recent experience and understand your frustration. Please know it’s never our intention for any customer to feel dissatisfied. Unfortunately, with injector-related issues, it’s often necessary to begin by replacing the injector to determine if that resolves the concern, especially in cases where a full compression test may not initially indicate a broader issue. We regret that this process did not deliver the results you were hoping for, and we understand how disappointing that must be especially after the time and cost involved. Elvin Carrera Service Manager ecarrera@group1auto.com

Jun 11, 2025 -

Rhonda responded

Elvin I feel I need to lodge a complaint I took my truck to another mechanic and for $450 I got new coil, plug and plug wire The 6th cylinder was having the issue and not number 8. Unless you can do anything regarding a refund I will be contacting GMC complaint department . Rhonda Brown