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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,998 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,998 reviews

June 09, 2025

They did not give me the parts they took out of truck. The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery term More

by Pabjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gil
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Jun 12, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit didn’t meet expectations. It’s always our goal to provide excellent service and a welcoming environment, and it’s clear we missed the mark during your visit. We’d appreciate the opportunity to learn more about what happened and how we can make things right. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can better understand the situation and work toward a resolution. Your feedback is valuable, and we’re committed to doing better. Thank you again for bringing this to our attention. Elvin Carrera Service Manager

June 07, 2025

Good services friendly people, the only problem needs to wait little longer time other wise okay More

by Olegarioosorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessica
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Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hi Olegariosorio, Thank you for taking the time to leave this thoughtful review. I’m glad to hear that our team made you feel welcome and that you found our service friendly and transparent. That means a lot to us. I’m truly sorry your visit lasted longer than you expected. Your time is valuable, and we never want you to wait any longer than necessary. We’re actively reviewing our scheduling and workflow to shorten wait times and keep guests better informed while their vehicle is in our care. Your feedback helps us make those improvements. If you have any other suggestions—or if there’s anything I can personally do to make your next visit smoother—please reach out to me directly at ecarrera@group1auto.com . We appreciate your business and your recommendation, and we look forward to earning that fifth star on your next service. Thank you again for choosing Beck & Masten Buick GMC Gulf Freeway South. We hope to see you back soon. Warm regards, Elvin Carrera Service Manager,

June 07, 2025

Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. More

by mashellawilliams38762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Beck & Masten Buick GMC South responded

Hello, Thank you for taking the time to leave a review and share your feedback. We truly appreciate your kind words about our team’s professionalism. We’re very sorry to hear about your concerns regarding the tire rotation service. We take matters like this seriously and want to ensure everything is properly addressed. Unfortunately, we’re currently unable to locate your visit in our system based on the information provided in the review. To help us look into this further and make things right, we kindly ask that you contact us directly at ecarrera@group1auto.com We value your business and look forward to the opportunity to resolve this. Warm regards, Elvin Carrera ecarrera@group1auto.com

June 06, 2025

courteous service advisors through inspection and repair like text updates on vehicle status paying at counter no delays More

by jlara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
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Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hello Jlara, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

The experience on purchasing this vehicle was flawless. Noe Saenz (sales person) and Roy from management were very professional and helpful. Will definitely recommend Beck and Masten! More

by saenzeber73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Saenz, Willie, and Roy
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Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 02, 2025

Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and More

by BooBoo05
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed. I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail. Elvin Carrera Service Manager

June 02, 2025

My experience with the sales person was very professional and courteous thank you very much More

by Sammyt2325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizz
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Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2025

Exelente servicio trabajan muy bien y no se tardan tanto muy atentos al servicio del cliente More

by luiscervantes32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz castillo
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Jun 02, 2025 -

Beck & Masten Buick GMC South responded

¡Hola, estamos muy felices de poder brindarle una experiencia positiva! No dude en comunicarse si hay algo adicional que podamos hacer por usted.

June 01, 2025

The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

by ljg_12304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

The service provided was excellent and in a timely manner. The people were nice and very helpful More

by raul_05_flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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