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Bell Honda - Service Center

Phoenix, AZ

4.3
1,252 Reviews
Call Service Center (602) 490-8877

1,252 Reviews of Bell Honda - Service Center

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April 11, 2025

Bell Honda serviced a recall on my minivan. They completed the repair. However, in order to get to said part they apparently had to remove my baby’s car seat. They didn’t tell me they removed h More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Bell Honda responded

It’s clear how concerning it must have been to find the car seat unbuckled after service, and we can understand why that would be upsetting. We aim to treat every vehicle with care and attention, and your comments help us better understand how we can ensure a more seamless experience, especially when it involves family safety equipment. We’d like the opportunity to connect with you directly so we can further discuss the details of your visit. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

April 11, 2025

Excellent personal service. Response to a vehicle maintenance concern was handled professionally. Very satisfied with a vehicle purchased at Bell Honda and has only been servi More

by KENNYB5311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Bell Honda responded

Thanks for the fantastic feedback, Kenny! We're thrilled to hear you had a great experience with our team and are satisfied with your vehicle. Providing excellent service is our priority, and it’s wonderful to know we met your expectations. Looking forward to seeing you again!

April 11, 2025

Service is good but the waiting room is not too clean. Too many people are waiting More

by FELI04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you enjoyed the service. We’re actively working on improving the cleanliness of our waiting area to enhance your experience. Your input is invaluable as we strive to serve you better!

April 10, 2025

I particularly like the coating they put on the car. It makes the car look like it came off the showroom. More

by papamelj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Bell Honda responded

Thanks for the fantastic review! We're thrilled to hear you love the coating on your car. It's great to know it gives your vehicle that fresh showroom look. We appreciate your support and hope you enjoy your ride!

April 10, 2025

Michael Vu great. He is excellent at communicating. He’s upfront about pricing. We trust him to take care of us. More

by NXYY11O3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vu
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Apr 11, 2025 -

Bell Honda responded

Thank you for the great feedback! We're so glad to hear that Michael Vu has earned your trust with his clear communication and transparency about pricing. We truly appreciate your confidence in him and are happy to know you're well taken care of. Looking forward to serving you again!

April 10, 2025

I'm now having problems with my locks since I brought my car in so I'm a little frustrated with that .. my key is not opening my door I changed the battery and it still not working ..!!! More

by noemail_4818312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 08, 2025

I got service in Bell two week ago, but not get good service. I did not get ride home and I have to stay in the lobby. More

by HARRY547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Alvarez
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Apr 09, 2025 -

Bell Honda responded

We understand that you did not receive the ride home and had to wait in the lobby, which is not the level of service we aim to provide. For further assistance, please reach out to Trish Viramontez at TViramontez@vtaig.com.

April 08, 2025

Service advisor Steve was great! , service was quick and efficient,really appreciated the ride home! More

by desertniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Apr 09, 2025 -

Bell Honda responded

Thank you for your kind feedback! We're glad to hear that Steve took great care of you and that the service was quick and efficient. We're happy the ride home was a helpful touch. We appreciate your support!

April 07, 2025

Won’t ever be back after I was told that from now on they would charge me a 3 % charge for using my credit card. And they tried to up sell me for things I did not need. Bye bye I have been going there for More

by ezoola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Bell Honda responded

We understand that changes in payment policies can be frustrating, but the 3% fee helps cover processing costs rather than raising prices across the board. This fee is something we typically communicate, and we also offer other payment options for your convenience. As for our service recommendations, we always prioritize transparency and your vehicle’s best interest. If you’d like to discuss this further, Trish Viramontez at TViramontez@vtaig.com would be happy to assist.

April 07, 2025

I worked with Alex who I have worked with in the past. They were able to receive my car, via tow truck, run diagnostic and get me back on the road quickly. More

by lorree61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 08, 2025 -

Bell Honda responded

Thank you for your fantastic review! We're thrilled to hear that Alex provided you with quick and efficient service. Getting you back on the road is our top priority. We appreciate your trust and look forward to serving you again!

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