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Bell Honda - Service Center

Phoenix, AZ

4.3
1,183 Reviews

1,183 Reviews of Bell Honda - Service Center

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June 27, 2025

Service representatives are respectful and friendly. I appreciated the care they take in making the appointments a good experience. More

by Coai21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Always excellent service. Never try to oversell which I appreciate I leave the dealership feeling like I have a new car. Thank you for that. More

by Julietamckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Been accountable and of their word thus far. Shout out to Albert for helping us through the entire process and even after purchasing More

by BRYANT TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert!!!
June 26, 2025

They are big liars, they said I need spend almost $7000 for replace engine, I took to the other shop, it’s nothing wrong, I believe the management person encouraged their people to scam the customer More

by WSUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Bell Honda responded

We are sorry to hear that you feel this way about your recent service experience. We understand your frustration regarding the engine replacement estimate and your concerns about our diagnostic process. Your feedback about the difference in opinions between our shop and another facility has been noted. We take these matters seriously and would like to discuss this situation with you directly. Please contact Iris Garcia, our Service Representative, at IGarcia10@vtaig.com so we can review your service experience and work toward a resolution.

June 26, 2025

Efficient abd quick service. Might not be the cheapest, but you get what you pay for. More

by Phoenixtag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Bell Honda responded

Thank you for your feedback! We're glad to hear that you found our service efficient and quick. We strive to provide quality care that reflects the value of your investment. We appreciate your business and look forward to assisting you again!

June 26, 2025

Cost of their services is way too high for me the service itself is very good More

by Avalentinegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you enjoyed the service. We understand that pricing is important, and we continually strive to provide value. Your insights are invaluable as we work to enhance our offerings. We appreciate your support!

June 23, 2025

Crystal When I brought my car in for a Zaktek treatment, had to wait 20 minutes for Crystal to even come out. Once she did she told me that I needed to wash my car. Note that she spoke to me the day before More

by Matthew.hreha
Recommend Dealer
No
Employees Worked With
Crystal
Jun 24, 2025 -

Bell Honda responded

Being passed around or kept waiting repeatedly is not the kind of experience we aim to provide, and we understand how frustrating that must have been—especially after receiving incomplete information about the car wash requirement beforehand. We want to make this right and would appreciate the opportunity to discuss your experience further. Please feel free to reach out to Iris Garcia, Service Representative, at IGarcia10@vtaig.com.

June 23, 2025

Everything was great E v e r y t h i n g. W a s. G r e a t. More

by FPAYNE27
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Hansmeier
Jun 25, 2025 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that everything was great during your visit. Your satisfaction is our top priority, and we look forward to serving you again!

June 22, 2025

Very helpful and friendly He helped me resolve why Android Auto was not working on the radio More

by lsniderman
Recommend Dealer
Yes
Employees Worked With
Tanner moya
Jun 23, 2025 -

Bell Honda responded

Thank you for your fantastic feedback! We're thrilled to hear that our team was able to help you with your Android Auto issue. We strive to provide excellent service and support. Enjoy your time on the road!

June 21, 2025

Always very well handle as a helpful individual. Excellent Professional Wonderful service Well knowledge Wonderful More

by JANHS310
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
Jun 23, 2025 -

Bell Honda responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and that our team provided the helpful and professional service you deserve. Your feedback means a lot to us!