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Bell Honda - Service Center

Phoenix, AZ

4.3
1,329 Reviews

1,329 Reviews of Bell Honda - Service Center

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September 13, 2025

Reliable,honest, and efficient. Love interacting with techs at service center. Never over sell. Thank you More

by mckinneyjulieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

We are ecstatic to hear about your wonderful experience with our team! Your kind words about our reliability, honesty, and efficiency truly mean the world to us. We're especially pleased that you enjoy working with our service technicians and appreciate their straightforward approach without any unnecessary upselling.

September 13, 2025

The service is very fast and good. The staff cares about their customers and prioritizes all our needs. They are also very friendly. More

by JIMLEEONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

Thank you for your review! We are pleased to hear that you found our service to be quick and of high quality. It means so much to know that our team demonstrated genuine care for your needs and made you feel like a priority during your visit.

September 12, 2025

Rather rude associates. They installed a cheaper tire than I asked and after installation said they made an error and tried to convince saying it’s an equivalent tire but I More

by mrarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who it was
Sep 15, 2025 -

Bell Honda responded

It’s clear that the service you received did not meet the standards we strive for, and we deeply regret the frustration caused by the tire mix-up and the extended time you spent resolving the issue. Please contact our Service Representative, Iris Garcia, directly at IGarcia10@vtaig.com.

September 12, 2025

Free popcorn, Free water, Reasonable wait time for service (sort of) , Friendly, Approving recommendations is easy. More

by OFFICIAL.RAY2100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

Your positive experience means a lot to us at Bell Honda. We're delighted that you enjoyed the complimentary refreshments and found our team to be welcoming. It's wonderful to hear that our service timing worked well for you and that our recommendation process was straightforward.

September 11, 2025

Great customer service had a great experience at Bell Honda they took very good care of me More

by normaneasonpb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusuff Olowoeshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

Thanks for sharing your wonderful experience with us! We are pleased to hear that our team provided you with excellent customer service and took great care of you during your visit. Your positive feedback about the care you received means a lot to us. We appreciate you taking the time to share your experience and look forward to serving you again at Bell Honda.

September 11, 2025

Excellent service and very dedicated. Thanks again for your down to earth service. When I need service I will pick your Honda service. More

by bp85086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

We are honored to hear about your wonderful experience with us. Your kind words about receiving such a warm welcome really mean a lot to our team. We take pride in having knowledgeable service advisors who can help make your visit both informative and efficient. It's fantastic to know that we were able to provide you with the quick service you needed while maintaining the friendly approach we strive for.

September 11, 2025

I only go to this dealership for car repairs because of the customer service, specifically from Michael Vu and his crew. More

by RGOMEZ900
Recommend Dealer
Yes
Employees Worked With
Michael Vu
Sep 17, 2025 -

Bell Honda responded

We deeply cherish your loyalty to Bell Honda and your trust in our repair services. Your continued choice to bring your vehicle to us speaks volumes, and we truly value that commitment. The exceptional customer service you have experienced with our team reflects our dedication to making every visit a positive one.

September 10, 2025

It was ok but when my car came out my radio was messed up and not even on and the times on dash and screen were changed, was NOT happy about that. I did not come back after I realized because I live in Glend More

by cathyhunton
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Bell Honda responded

That’s not the level of care and attention to detail we aim to provide, and we completely understand your frustration. We value your time, and we know it can be difficult to come back when you have a busy schedule. To make things easier, we’d like the opportunity to review this matter with you directly and see how we can make it right. Please reach out to our Service Representative, Iris Garcia, at IGarcia10@vtaig.com

September 07, 2025

Joshua always does such a great job of communicating important info about my vehicle maintenance. We’ve built a good relationship and he has earned my trust. More

by SHERRZi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Bell Honda responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you have received excellent communication regarding your vehicle maintenance needs.

September 06, 2025

Came in for two new tires on a Hybrid and was advised i only needed one. No true on a hybrid and my tires light will not go off. Tire had to be ordered and can't get another. He had to reprint my paperwork More

by Jasonwess
Recommend Dealer
No
Sep 11, 2025 -

Bell Honda responded

This is certainly not the level of service we strive to provide at our Honda dealership network. We would like the opportunity to make this right and ensure your vehicle and service needs are handled correctly. Please reach out directly to our Service Representative, Iris Garcia, at IGarcia10@vtaig.com.