Bellingham Ford Lincoln - Service Center

Staff, mechanics and employees are friendly, courteous and knowledgeable. But no communication about vehicle status, updates. When call service desk most times no one answers phone; service advisors are e and knowledgeable. But no communication about vehicle status, updates. When call service desk most times no one answers phone; service advisors are either overworked or just don't care enough to call customer right back. Allot of new faces in service area with new ownership, things seemed to have slowed down and customer follow-up has gone away. More

Friendly, courteous, willing to work with their customers. Bellingham Washington as a good sales group. customers. Bellingham Washington as a good sales group. More

Jeff at the service counter was great. Precise with his words and work, made it easy to get in and out. words and work, made it easy to get in and out. More

Service was great. The wait a little long. Nice to be back at Ford in Bellingham. back at Ford in Bellingham. More

Honestly, in past I would have definitely recommended but last visits have me rethinking this. There is a serious disorganization apparent but so far the repair work is excellent and the employees a but last visits have me rethinking this. There is a serious disorganization apparent but so far the repair work is excellent and the employees are all very pleasant and helpful. This trip.. forgot I needed to be picked up when car was ready.. so at 605pm...told no one available to pick me up until morning. In morning no pick up at set time, so called them...they will send someone immediately. Then car paperwork and keys were lost... luckily the wonderful woman who picked me up really put energy into looking for them. So unimpressed! Know it has changed hands so hopefully will get better soon. More

I love the shuttle service, and Iappreciate the shop I love the shuttle service, and I appreciate the shop service through weather and illness. Thank you I love the shuttle service, and I appreciate the shop service through weather and illness. Thank you More

I purchased a used vehicle from Rich Hartman's Bellingham Ford Lincoln in September 2021. I also purchased a service agrement with stipulations for specific future service commitments. I was excited to see Ford Lincoln in September 2021. I also purchased a service agrement with stipulations for specific future service commitments. I was excited to see a coupon mailed to me for "The Works: Synthetic Blend Oil Change and More" for $69.95 with an attached coupon for $10 off. I checked my vehicle in on 1/31/22 @ 9am. I am retired and on a fixed budget and was anticipating getting out of there in under $75. I indicated I was "waiting" in the customer waiting area. I was surprised to see my eventual bill for $225.85. Although the special states it includes up to 6 quarts of oil, I was double charged for 7 quarts of oil, (invoice number FOCS388189) although I was told the maximum capacity of my vehcile is 4.9 gallons of oil. The 7 quarts totaled $154.70 ( $22.10 per quart). I spoke with Sabrina Garza and she understood my concern. Although my invoice states that "Customer hereby acknoweldges receiving original estimate of $260 (+ tax) which did NOT occur at all. I am well aware that I need to follow the commitments of the service agreement, but am really disapointed by the overcharge(s), and hope that I can be reimbursed. Jose Loya More

Wonderful service and care every time I come in. And I buy all my cars here because of their reliability! buy all my cars here because of their reliability! More

Work seems satisfactory but office is disorganized and not good communication about status and when vehicle ready. Found out it would take an extra day at last minute then the next day found out it might not good communication about status and when vehicle ready. Found out it would take an extra day at last minute then the next day found out it might take a third day. Seemed unprofessional in their whole setup, More