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Benzel-Busch Mercedes-Benz
Englewood, NJ
4,850 Reviews
Benzel-Busch Mercedes-Benz is the authorized Mercedes-Benz dealer at 28 Grand Ave in Englewood, NJ, family-owned by the Agresta family for nearly 50 years and part of the Benzel-Busch Family of Dealerships. We carry one of the region's largest selections of new and Certified Pre-Owned Mercedes-Benz vehicles, including AMG and Mercedes-Maybach, along with Mercedes-Benz EVs and vans. Our on-site AMG Performance Center serves drivers who want the full performance lineup, and our Certified Pre-Owned inventory passes a comprehensive Mercedes-Benz inspection. Service is handled by the Service Department at Benzel-Busch Mercedes-Benz, at the same address, with factory-trained Mercedes-Benz technicians, genuine Mercedes-Benz parts, and a Mercedes-Benz Certified Collision Center. We also operate the SMART Service Department for smart fortwo owners, gas and electric. Individual account representatives, customer loaner vehicles, and concierge service were pioneered here, and they remain part of how we work. We serve Englewood, Tenafly, Ridgewood, Fort Lee, Paramus, Edgewater, and drivers throughout Bergen County, Hudson County, and the New York metro area.
Established in 1962 Benzel-Busch Motor Car was founded in Englewood by Ziggy Benzel. In 1978 he sold it to Joseph Agresta, Sr., whose family had been in transportation since the early 1900s: blacksmiths in Southern Italy and then Hudson County, NJ, a Diamond T truck dealership under Arthur Agresta I, and, through AVA Leasing Inc., early pioneers of individual vehicle leasing when the major finance companies did not yet offer it. Joe brought that service philosophy to Mercedes-Benz retail and introduced individual account representatives, customer loaner vehicles, roadside assistance and concierge service well before the industry adopted them. He also put the dealership to work in the community, supporting local charities, sports leagues, schools and hospitals. His children run the business today as the Benzel-Busch Family of Dealerships: Benzel-Busch Mercedes-Benz in Englewood, Mercedes-Benz of Orange County in Harriman, NY, and Genesis of Englewood, with Maybach and smart added along the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,850 reviews
September 23, 2026
Jieun is the most helpful dealer I met in US. She tried her best to finalize my deal. I appreciative her help! She tried her best to finalize my deal. I appreciative her help! More
by bojack212324
Employees Worked With
September 17, 2026
One of the best experiences I have had at Benzel. She treated my mom like family. She treated my mom like family. More
by iacovoc
Employees Worked With
September 16, 2026
Jieun was amazing! Help me with the issues I had on finalizing my deal and did not stop working for me, even on her day off. Highly appreciative of her work ethic Help me with the issues I had on finalizing my deal and did not stop working for me, even on her day off. Highly appreciative of her work ethic More
by hkccnyc2
September 15, 2026
Ms. Jiyeon is very kind and handles her work accurately and efficiently, so I am very satisfied with her service. and efficiently, so I am very satisfied with her service. More
by O SEONG KWON
September 13, 2026
Jieun Chun was absolutely wonderful to work with! She was so warm, welcoming, and genuinely made me feel like family. She made the entire car-buying experience comfortable and enjoyable. I truly appr She was so warm, welcoming, and genuinely made me feel like family. She made the entire car-buying experience comfortable and enjoyable. I truly appreciate her kindness and excellent service. I highly recommend Jieun! More
by faulknerkaneisha
September 12, 2026
June was great. Every staff was amazing recommend it for sure ! Great service 100 100 Every staff was amazing recommend it for sure ! Great service 100 100 More
by n.saidccp
Employees Worked With
September 04, 2026
My experience at Benzel-Busch was nothing short of exceptional. Mr. Lee and Mr. Hernandez were highly professional and ensured all my needs were met in a timely manner. They've earned a lifetime custo exceptional. Mr. Lee and Mr. Hernandez were highly professional and ensured all my needs were met in a timely manner. They've earned a lifetime customer and I encourage everyone to see for themselves. More
by JUNGSOOKYI0919
Verified CustomerSeptember 03, 2026
I have called and emailed Lamont Saunders several times about a refund due me and he has not responded at all. Very disappointing!! I've also called twice Edwin Cruz in Finance with the same response - non about a refund due me and he has not responded at all. Very disappointing!! I've also called twice Edwin Cruz in Finance with the same response - none! It seems once you buy a car from out of town, they don't care about you anymore. More
by SEAPURPLE18
September 03, 2026
Great experience everybody there was awesome. The process was real smooth and the car is awesome. The process was real smooth and the car is awesome. More
by MAURO2
August 26, 2026
Everyone was courteous, professional and answered all my questions in a timely manner. I was very impressed the sales manager called and thanked me for my purchase. questions in a timely manner. I was very impressed the sales manager called and thanked me for my purchase. More
by CHARLESGARDNER11
Employees Worked With
Edwin Cruz, Christopher Milner and Robinson E
