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Benzel-Busch Mercedes-Benz
Englewood, NJ
4,850 Reviews
Benzel-Busch Mercedes-Benz is the authorized Mercedes-Benz dealer at 28 Grand Ave in Englewood, NJ, family-owned by the Agresta family for nearly 50 years and part of the Benzel-Busch Family of Dealerships. We carry one of the region's largest selections of new and Certified Pre-Owned Mercedes-Benz vehicles, including AMG and Mercedes-Maybach, along with Mercedes-Benz EVs and vans. Our on-site AMG Performance Center serves drivers who want the full performance lineup, and our Certified Pre-Owned inventory passes a comprehensive Mercedes-Benz inspection. Service is handled by the Service Department at Benzel-Busch Mercedes-Benz, at the same address, with factory-trained Mercedes-Benz technicians, genuine Mercedes-Benz parts, and a Mercedes-Benz Certified Collision Center. We also operate the SMART Service Department for smart fortwo owners, gas and electric. Individual account representatives, customer loaner vehicles, and concierge service were pioneered here, and they remain part of how we work. We serve Englewood, Tenafly, Ridgewood, Fort Lee, Paramus, Edgewater, and drivers throughout Bergen County, Hudson County, and the New York metro area.
Established in 1962 Benzel-Busch Motor Car was founded in Englewood by Ziggy Benzel. In 1978 he sold it to Joseph Agresta, Sr., whose family had been in transportation since the early 1900s: blacksmiths in Southern Italy and then Hudson County, NJ, a Diamond T truck dealership under Arthur Agresta I, and, through AVA Leasing Inc., early pioneers of individual vehicle leasing when the major finance companies did not yet offer it. Joe brought that service philosophy to Mercedes-Benz retail and introduced individual account representatives, customer loaner vehicles, roadside assistance and concierge service well before the industry adopted them. He also put the dealership to work in the community, supporting local charities, sports leagues, schools and hospitals. His children run the business today as the Benzel-Busch Family of Dealerships: Benzel-Busch Mercedes-Benz in Englewood, Mercedes-Benz of Orange County in Harriman, NY, and Genesis of Englewood, with Maybach and smart added along the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,850 reviews
July 04, 2026
Joseph was most helpful and professional. The whole experience was wonderful. I am enjoying my car very much. The whole experience was wonderful. I am enjoying my car very much. More
by SHAHNAZE1
Verified Customer
July 02, 2026
This was the best car buying experience I ever had. I’m so in love with my new glc 300 I’m so in love with my new glc 300 More
by TJ558
July 01, 2026
Benzel Busch is unlike any dealership I have been to. From the moment I walked in, I was greeted so warmly and knew I was in the right place! The dealership was GORGEOUS, and beyond immaculate! My sales From the moment I walked in, I was greeted so warmly and knew I was in the right place! The dealership was GORGEOUS, and beyond immaculate! My sales associate Jiuen was the BEST! I have been searching for a small suv for quite sometime and although it was hard to leave the Porsche brand behind, I truly feel a new level of love for the Mercedes brand!!! More
by emilysummercunningham
Employees Worked With
June 25, 2026
My experience at Benzel-Busch was excellent. The receptionist at the front desk greeted us and made us feel very comfortable. The showroom was very impressive and sparkling clean. But my salespe The receptionist at the front desk greeted us and made us feel very comfortable. The showroom was very impressive and sparkling clean. But my salesperson, Joseph Simsek was "The Best." He answered all my questions and explained everything in detail to me. He made sure that we were on the same page as the process moved forward. I would highly recommend Joseph Simsek and Benzel-Busch Motors. More
by BMALLOY201
June 23, 2026
The attitude and service were great. I am not completely happy with the price, but I know it was fair, so I'm just winning. I am not completely happy with the price, but I know it was fair, so I'm just winning. More
by Alex1965
Employees Worked With
June 22, 2026
I had an outstanding experience working with Jieun Chun at Mercedes-Benz. From the very beginning, she was professional, knowledgeable, and incredibly efficient. Jieun understood exactly what I was looking at Mercedes-Benz. From the very beginning, she was professional, knowledgeable, and incredibly efficient. Jieun understood exactly what I was looking for and guided me through the entire process with ease. What impressed me most was how quickly she responded to my questions and how well she anticipated my needs. There was no wasted time, no pressure, and no unnecessary waiting. She listened carefully, provided the right options, and made the entire experience smooth and enjoyable. Her attention to detail, excellent customer service, and genuine commitment to helping her clients stand out from the rest. If you're looking for a Mercedes-Benz salesperson who is responsive, honest, and truly understands what her customers want, I highly recommend Jieun Chun. Thank you, Jieun, for making my Mercedes-Benz experience exceptional! More
by graceromy
Employees Worked With
June 16, 2026
Great overall experience at the dealership. Ms. Chun was professional, friendly, and efficient throughout the entire process. Everything was handled smoothly from start to finish, and I’m very Ms. Chun was professional, friendly, and efficient throughout the entire process. Everything was handled smoothly from start to finish, and I’m very satisfied with both the service and my purchase. More
by Jun
Employees Worked With
June 13, 2026
We have been a loyal Benzel & Busch costumer since 1987. Lou Gallo has been helping us since 2006 in purchasing all our MB. Last MB we had was our 4th with him. Me and my wife are happy and pleased with all Lou Gallo has been helping us since 2006 in purchasing all our MB. Last MB we had was our 4th with him. Me and my wife are happy and pleased with all the help from him. Certainly our next MB in 6 years will be with Lou Gallo. More
by johnt8282
Employees Worked With
June 12, 2026
Jieun provided one of the best dealership experiences I’ve ever had. She is professional, knowledgeable, and genuinely cares about making sure everything is perfect from start to finish. Her attention to I’ve ever had. She is professional, knowledgeable, and genuinely cares about making sure everything is perfect from start to finish. Her attention to detail, responsiveness, and outstanding customer service made the entire process seamless and enjoyable. Benzel-Busch is lucky to have her!! She is extremely warm and kind and has left an everlasting impression on my family and I! More
by tyty57
Employees Worked With
June 07, 2026
The experience was wonderful! Our account representative Jieun was the best! Professional, knowledgeable, and extremely helpful. Our account representative Jieun was the best! Professional, knowledgeable, and extremely helpful. More
by yoheijames
Employees Worked With
