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Benzel-Busch Mercedes-Benz
Englewood, NJ
4,850 Reviews
Benzel-Busch Mercedes-Benz is the authorized Mercedes-Benz dealer at 28 Grand Ave in Englewood, NJ, family-owned by the Agresta family for nearly 50 years and part of the Benzel-Busch Family of Dealerships. We carry one of the region's largest selections of new and Certified Pre-Owned Mercedes-Benz vehicles, including AMG and Mercedes-Maybach, along with Mercedes-Benz EVs and vans. Our on-site AMG Performance Center serves drivers who want the full performance lineup, and our Certified Pre-Owned inventory passes a comprehensive Mercedes-Benz inspection. Service is handled by the Service Department at Benzel-Busch Mercedes-Benz, at the same address, with factory-trained Mercedes-Benz technicians, genuine Mercedes-Benz parts, and a Mercedes-Benz Certified Collision Center. We also operate the SMART Service Department for smart fortwo owners, gas and electric. Individual account representatives, customer loaner vehicles, and concierge service were pioneered here, and they remain part of how we work. We serve Englewood, Tenafly, Ridgewood, Fort Lee, Paramus, Edgewater, and drivers throughout Bergen County, Hudson County, and the New York metro area.
Established in 1962 Benzel-Busch Motor Car was founded in Englewood by Ziggy Benzel. In 1978 he sold it to Joseph Agresta, Sr., whose family had been in transportation since the early 1900s: blacksmiths in Southern Italy and then Hudson County, NJ, a Diamond T truck dealership under Arthur Agresta I, and, through AVA Leasing Inc., early pioneers of individual vehicle leasing when the major finance companies did not yet offer it. Joe brought that service philosophy to Mercedes-Benz retail and introduced individual account representatives, customer loaner vehicles, roadside assistance and concierge service well before the industry adopted them. He also put the dealership to work in the community, supporting local charities, sports leagues, schools and hospitals. His children run the business today as the Benzel-Busch Family of Dealerships: Benzel-Busch Mercedes-Benz in Englewood, Mercedes-Benz of Orange County in Harriman, NY, and Genesis of Englewood, with Maybach and smart added along the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,850 reviews
March 31, 2026
Excellent service from beginning to end. You were honest, attentive, and always quick to respond. Thank you for making the process smooth and for taking the time to explain everything clearl You were honest, attentive, and always quick to respond. Thank you for making the process smooth and for taking the time to explain everything clearly. I would gladly recommend you to others. More
by julie030411
Employees Worked With
March 30, 2026
Jieun was a pleasure to work with, very knowledgeable and made the buying process very easy.......Thank you!! made the buying process very easy.......Thank you!! More
by stevenpmilano1
Employees Worked With
March 28, 2026
She was professional, friendly, and very helpful throughout the entire process. I really appreciated their honesty and willingness to work with me to find the best option. throughout the entire process. I really appreciated their honesty and willingness to work with me to find the best option. More
by Kyuri Moon
Employees Worked With
March 24, 2026
It was fast, quick, and comfortable conversation with Jieun. She knew exactly what I wanted. I highly recommend her for your new vehicle at Benzel-Busch. Jieun. She knew exactly what I wanted. I highly recommend her for your new vehicle at Benzel-Busch. More
by sungjlee.esq
Employees Worked With
March 24, 2026
"Before coming to Mercedes-Benz, I visited both Audi and BMW dealerships, but I always left with doubts and couldn't bring myself to sign. That all changed the moment I met Jieun Chun Her honesty and dedica BMW dealerships, but I always left with doubts and couldn't bring myself to sign. That all changed the moment I met Jieun Chun Her honesty and dedication were apparent from the start. Unlike others, she was transparent and earned my trust instantly. I made my decision that same night because of her professionalism and the straightforward, fair quote she provided. The entire process was seamless and incredibly professional. Jieun is simply the best! I'm so grateful for her help and couldn't be happier with my new GLE 450." More
by dldydgh2010
Employees Worked With
March 23, 2026
We had such a wonderful experience buying our new Mercedes-Benz, and a huge part of that is thanks to Jieun Chun! From the very beginning, she was incredibly patient, knowledgeable, and genuinely att Mercedes-Benz, and a huge part of that is thanks to Jieun Chun! From the very beginning, she was incredibly patient, knowledgeable, and genuinely attentive to what we were looking for. She took the time to walk us through every detail, answer all our questions, and made sure we felt confident in making the right decision—never rushed or pressured. What truly stood out was how much she cared about finding the perfect fit for us, not just making a sale. Her professionalism, kindness, and warm personality made the entire process smooth and enjoyable. Buying a car can sometimes feel overwhelming, but Jieun turned it into such a positive and memorable experience. We absolutely love our new Benz and couldn’t be happier with our choice. We’re so grateful to have had Jieun guiding us every step of the way—she truly went above and beyond. If you’re looking for someone who genuinely has your best interest at heart, she is the one! More
by shajip
Employees Worked With
March 22, 2026
I had a wonderful experience. Everyone there was wonderful and knowledgeable. Would definitely rexommend. Thank you Everyone there was wonderful and knowledgeable. Would definitely rexommend. Thank you More
by LEE1023
Verified CustomerMarch 12, 2026
I had an excellent experience working with Jieun. She provided a great deal and was incredibly thorough with every explanation. I really appreciated how clear and transparent the entire process was f She provided a great deal and was incredibly thorough with every explanation. I really appreciated how clear and transparent the entire process was from start to finish. If you’re looking for a smooth, professional car-buying experience, I highly recommend asking for Jieun! More
by YH Kim
Employees Worked With
March 07, 2026
I had an excellent experience working with Jieun Kim when purchasing my first Mercedes here at Englewood. The process had a few challenges and took longer than expected, but Jieun stayed patient, professiona purchasing my first Mercedes here at Englewood. The process had a few challenges and took longer than expected, but Jieun stayed patient, professional, and incredibly helpful the entire time. She kept me updated, answered all my questions, and made sure everything was handled properly from start to finish. Her dedication and customer service truly stood out. Even when things weren’t easy, she stayed committed to helping me and making sure I left satisfied with my purchase. That level of care is rare and really appreciated. If you’re buying a car, I highly recommend asking for Jieun Kim. More
by jeffhong5
Employees Worked With
