Benzel-Busch Motor Car

We were so happy with the service and Mike was amazing!! He did a great job made us so comfortable and did not pressure us would recommend to anyone He did a great job made us so comfortable and did not pressure us would recommend to anyone More

It’s outrageous asking a minimum of 25 word review. I know this dealership for over two decades and I am very satisfied. The sign turned green that means I reached the 25 word minimum! know this dealership for over two decades and I am very satisfied. The sign turned green that means I reached the 25 word minimum! More

The overall experience was comfortable. Jay was kind and comprehensive in his descriptions and I was able then to purchase a car I really liked. comprehensive in his descriptions and I was able then to purchase a car I really liked. More

The only reason I am giving this review 2 stars instead of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I neede of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I needed an SUV as a loaner vehicle due to personal circumstances. I was reassured that they would do their best to honor my request which was not accommodated. I was told that everyone took the SUV loaners prior to my 8:30am appointment. I was disappointed but understood the situation. The actual problem was that the service department is very careless. There were 2 reason I brought my car in for service. Low tire pressure on one of the tires and condensation build up in one of the headlights. The vehicle was dropped off on Friday morning and picked up on Monday afternoon. After driving 1 mile out, the low tire pressure indicator showed up on the same tire that was "replaced". When bringing the car back, it was brought to my attention by my service advisor that there was "excessive condensation" noted on the same headlight that I told them to take note of in the first place. So what exactly did they do with my car for weekend? I was finally able to pick up my "serviced" vehicle on Wednesday. No explanation as to what actually happened. No apology for the inconvenience. Just a very poor experience. More

Excellent sales and service departments. I've bought 3 cars from them and they do not disappoint me. Very courteous and professional experiences for me. cars from them and they do not disappoint me. Very courteous and professional experiences for me. More

Scott Bateman in the service department was great. My car got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there. got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there. More

No communication. No information regarding repairs etc given. Just got send the bill to pay without any explanations. On pick up, just handed copy of the bill, never spoke to anyone. given. Just got send the bill to pay without any explanations. On pick up, just handed copy of the bill, never spoke to anyone. More

Everyone at Benzel Busch is friendly and helpful. Chris always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him.. always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him.. More

The lounge is very clean and I am comfortable to stay there while waiting for my car. Chris is very friendly and kept me posted and the work was completed ahead of scheduled. there while waiting for my car. Chris is very friendly and kept me posted and the work was completed ahead of scheduled. More

Always happy with the service I get from Marko. He's friendly, thorough and always seems to remember me. The rest of the Benzel Busch team, are always friendly and helpful too.. friendly, thorough and always seems to remember me. The rest of the Benzel Busch team, are always friendly and helpful too.. More