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Benzel-Busch Motor Car
Englewood, NJ
4,600 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Service Time
Service Communication
Workmanship
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,600 reviews
July 20, 2018
The best customer service experience I ever had from the time that I dropped off my car to the time I picked up my car I was getting information about my car customer service experience I ever had from the time that I dropped off my car to the time I picked up my car I was getting information about my car daily made me feel real comfortable I am made me feel sure my car was in good hands and was getting fixed the right way More
by EdwinP
Employees Worked With
Vanessa Chan
July 20, 2018
Great! Went in for service for 2017 E300 and had a few additional questions after the service was completed. Everyone was professional and courteous from the Went in for service for 2017 E300 and had a few additional questions after the service was completed. Everyone was professional and courteous from the time I arrived until the service was completed. More
by DMCorc
Employees Worked With
July 19, 2018
Yearly service Excellent service. David Tangen has always been outstanding. Car was ready on time. I have been a repeat customer for 18 years with Dave and John Excellent service. David Tangen has always been outstanding. Car was ready on time. I have been a repeat customer for 18 years with Dave and John Meyer. More
by Desa
Employees Worked With
David Tangen
July 16, 2018
2 Week Old AMG TREATED POORLY I purchased a CPO on May 31 and was asked to bring it into service to correct a door issue. I brought in my less than 2 week old car on June 15 aroun I purchased a CPO on May 31 and was asked to bring it into service to correct a door issue. I brought in my less than 2 week old car on June 15 around 2:30 and about 10 personnel came out to view the door issue in an attempt to figure out whether it was for service or body shop. They told us to leave the car till Tuesday but matter wasnt corrected until 8 business days later. I was contacted on Wednesday, 6/27 that my car was ready for pick up. I work in the city and dont get home till 6:30. So I made work arrangements to leave work early on Friday 6/29 to pick it up. I called to have a shuttle transport from my home to the dealership and was told that wasnt a problem but had to call back. When my wife called back 30 minutes later to complete setting up the shuttle, the receptionist couldnt find my file and so was transferred to Vanessa. Vanessa rudely said a shuttle couldnt be scheduled to assist us and instead asked why we didnt just pick up the car 3 days ago. So an Uber ride later and got to the service dept at 3:50. Told us to wait. My wife went back to the receptionist to find out what the delay was 40 minutes later and was told the car was being washed. Vanessa finally came to get us and brought us out only to see that our new car had many new scratches. When I purchased the car, there was only 1 scratch above the driver door handle. Catherine Lara was very helpful in trying to show us the pictures but we knew for a fact that car was not brought in with all the new scratches since I only drove the car once and its garage kept. The pictures were taken at exactly 3:41pm which was one hour after we had drove the car onto the service lot. The tech didnt take pictures while we were there since nobody knew what was happening with the car door issue. We were told to leave the car behind, in the middle of the service lot. Top it off, the car was not washed as I was lied to by the receptionist, a mechanics half empty old coke bottle in the car, more than 3 new scratches & car very dusty from pollen. More
by DalgostuAMG
Employees Worked With
Vanessa
July 14, 2018
Excellent customer service Very informative and patient to all questions and concerns. I highly recommend this dealer .Everyone was very friendly and attentive .Very amazing pe Very informative and patient to all questions and concerns. I highly recommend this dealer .Everyone was very friendly and attentive .Very amazing people.Thank you guys. More
by Dyanne
Employees Worked With
July 13, 2018
Michael Vinci and staff provide exceptional service! My experience with sales person Michael Vinci and the entire finance and management team was truly exceptional. I hope to be a repeat customer and wil My experience with sales person Michael Vinci and the entire finance and management team was truly exceptional. I hope to be a repeat customer and will highly recommend Benzel Busch. More
by Lou
Employees Worked With
Michael Vinci
July 12, 2018
Quick and Easy There Salesman, Ben, was extremely helpful in getting the Information I needed and sending Pictures so I don't have to travel to the Dealership until There Salesman, Ben, was extremely helpful in getting the Information I needed and sending Pictures so I don't have to travel to the Dealership until I was ready to purchase. I had On Line Comparisons already from other Dealerships and Benzel had 3 additional Cars of interest. Been sent Pictures and the List of Equipment if each and when I decided to make an Offer he handled the back and forth Negotiations via Phone. When I went to the Dealership all I had to do was Pay and Sign and take the Car. More
by JohnPaul
July 12, 2018
Best Mercedes Dealership I've been buying gently used, extremely low mileage cars from this dealership for years. Always found their prices to be more than fair and the level I've been buying gently used, extremely low mileage cars from this dealership for years. Always found their prices to be more than fair and the level of service is second to none. They deliver everything they promised. Its certainly worth the trip. More
by Wilson
Employees Worked With
Other Employees :
Jason Burgoyne, Sallee Pietri, Scott Raymond
July 12, 2018
Easiest dealer/salesman to work with Our sales representative, Peter Poliandro, is so easy to work with. We just text him our requirements, he found us the car and gave us the best deal a Our sales representative, Peter Poliandro, is so easy to work with. We just text him our requirements, he found us the car and gave us the best deal and arranged everything. We went pick up the car and complete the whole process in less than 30 mins. This is the way to buy or lease a Mercedes! More
by Peter
Employees Worked With
July 08, 2018
B Express Service Great experience. I saw the express service on the website yesterday and decided to make an appt and come in the same day. I got there by 2 and as pr Great experience. I saw the express service on the website yesterday and decided to make an appt and come in the same day. I got there by 2 and as promised was out by 4. Andrew Gomez was awesome - he took great care of me, kept me updated and I left knowing next steps both verbally and in my paperwork. More
by shellysf
Employees Worked With
