Benzel-Busch Motor Car

Perfect From check-in to pickup my service experience was perfect! All members of the Benzel-Busch service team are polite, courteous, knowledgeable and effi From check-in to pickup my service experience was perfect! All members of the Benzel-Busch service team are polite, courteous, knowledgeable and efficient. I have been a Benzel-Busch customer for 16 years and my experiences ar their service center just keeps getting better! More

Outstanding They do a great job from beginning to end great product knowledge and great eager to do the right thing.theier friendliness is contagious and honest They do a great job from beginning to end great product knowledge and great eager to do the right thing.theier friendliness is contagious and honest More

Great!!! I always service my car at this dealership, staff always friendly, car service is exceptional, prompt appointment, prompt service, quality of service I always service my car at this dealership, staff always friendly, car service is exceptional, prompt appointment, prompt service, quality of service great, overall outstanding service!!! More

Service Review I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering the car back to me. More

Great Services Scott and Jason was amazing with my purchase. This is my third car with them and the service received is wonderful I recommend them to all my friends! Scott and Jason was amazing with my purchase. This is my third car with them and the service received is wonderful I recommend them to all my friends!!! More

A very pleasant experience. I purchased a used car from Benzel-Busch recently. Even though I didn't have the best credit, I was treated well & would recommend them. I purchased a used car from Benzel-Busch recently. Even though I didn't have the best credit, I was treated well & would recommend them. More

Top Notch! We recently purchased our ML400 from Pasquale (Lino) Cascardi. Lino is top notch... He's professional, knowledgeable and he goes above and beyond. Lin We recently purchased our ML400 from Pasquale (Lino) Cascardi. Lino is top notch... He's professional, knowledgeable and he goes above and beyond. Lino is a true gentleman. I also have to say that Benzel-Busch Mercedes is one of the best Mercedes dealerships that we have ever done business with. From the moment we walked in the door, we were treated like we were part of the Benzel-Busch family. We couldn't be happier with the entire process... This was our best car buying experience of all, bar none. We love our ML... Thank you Lino! More

Great Insight While we didn't end up with a car from this dealership because they don't have one in stock/inventory. My experience with James has been wonderful. J While we didn't end up with a car from this dealership because they don't have one in stock/inventory. My experience with James has been wonderful. James knows everything about the car I was interested in. I test drove the car and appreciated all James knowledge and help. It was because I was not willing to wait for the 2016 model that we ended up going with another dealership. My experience here make me want to come back to use their service dept. James was professional, knowledgeable and follow up with me through the process. Thank you again for everything. More

Warranty Repair(s) Scam I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes Benz dealers (Benzel Busch Mercedes Benz, Located in Englewood, NJ) current and prior customers to fictitious warranty repairs that were perform. I have confirmed the false repairs of the following three systems in my vehicle which were found suppostly by there technicians with another Mercedes Benz dealer & all were confirmed 100% that these issues never existed or were actually performed during a routine vehicle oil change service (A Service) being performed on my vehicle which was considered as an normal act of an vehicle inspection during its warranty coverage timeline period. The following (3) three were the false repairs, 1st. Transmission fluid leak which never existed 2nd. Knocking noise over bumps, which I would of heard myself (Since I drive the car everyday) and last but not last... 3rd. Left front (Driver)seat noise/squeak while driving..?? I can guarantee you that I would of confirmed all and any of the (3) three fictitious repairs/complaints myself and would of suggested repairs during the drop off/pick up service repair write up time. I had this issues inspected by another Mercedes Benz dealer and it was confirmed for 100% that the repairs were NEVER performed. If this privately owned franchise Mercedes Benz dealer (Benzel Busch) can perform this scam on its own people of Mercedes Benz of North America Corporation then you can only imagine what scams and rip offs are being performed on the general public walking into there doors from the sales department down to there Service & Parts departments Stay away More

Not professional service I have purches my car 17 days ago until today I haven't recive my car , one of worse experience buying car from this dealer , non professional sales I have purches my car 17 days ago until today I haven't recive my car , one of worse experience buying car from this dealer , non professional sales person (Benjamin Walsh) after the got my money no one ans my call , when they pick up phone finally ,,,, they try to say that there policy . Never again , & they charge my card without my authorization. Very disappointed . I will have YouTube , Google bBB review very soon . More