Benzel-Busch Motor Car - Service Center

Still facing an issue where the team was supposed to fix parts in my middle console, they fixed my car play and latch on my glove box but failed to replace the parts in my middle console. Instead they accus parts in my middle console, they fixed my car play and latch on my glove box but failed to replace the parts in my middle console. Instead they accused me of respilling tea instead of offering to investigate with the person who did the labor. The team has refused to fix my vehicle and told me to put in a complaint instead with corporate. Completely unprofessional and offensive when all they did was prove that they charged me $1600 and did not do the work we legally agreed to. Very disappointed as this is the second issue I’ve had with this dealership (first time was on the sales side) and starting to feel like this is a racially motivated issue given that I’m a young black woman. Would have appreciated a formal internal investigation vs the service managers banning together on a lie that they replaced parts they cleared did not. My vehicle needs to be fixed according to our original agreement, point blank. This matter is unresolved and very disheartening to paint your client as a liar vs handling this situation with professionalism and courtesy. More

Highly recommend this dealership and service. Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happ Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happy with the service. More

I have been coming to BB dealership for 30 years. I am very happy with the quality of service they provide. I am very happy with the quality of service they provide. More

I usually give high marks to the service department but my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire proble my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire problem the car had. So I was talking with my sales rep for a time as my lease is up soon. I was finished with sales visit at 1:30 and went to the service concierge who said that car was getting cleaned and would be up soon, wait outside. I waited until 2:15 to express my disatisfaction with how long it too to clean and bring my car up. And at that time I noticed I received a text at 12:48 saying my car was ready - no one told me to look for a text, I was told "we will let you know when car is ready". I expected someone to find me or speak to my sales rep to communicate my car was ready. Evidently around 12:30 the service dept tried to contact my rep who was with me outside of shop looking at cars I might be interested in. NO ONE ACTUALLY SPOKE WITH ME OR MY REP SAYING CAR WAS READY. So I waited and waited and waited AT 2:30 The concierge handed me my keys and I asked what happened and he said "...they parked it" I wasted over 1-1/2 hours waiting to see my car which was ready an hour after I got there. This is not service communication and pissed me off. Like I said I thought (past tense) service dept was top notch...but they cannot waste my time and expect good (or average) reviews. I am very disappointed More

I recently had my vehicle serviced at Benzel-Busch. Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to cover the credit card processing fee. My service B on my Mercedes was just under $1000. Thats an extra 30 dollars for being a loyal customer and utilizing Benzel-Busch. I think management should take note that passing on this fee makes the customer feel like they are paying for the cost of doing business. The credit card processing fee has always existed. Why put this burden on the customer? Especially in todays current economic environment. That being said Chris in Service was an exceptional and seasoned professional and guys like him are the reason I have purchased my vehicles at this dealership. More

They are very Accommodating…friendly…responsive…keep in contact…loaner vehicle…good car of my car. contact…loaner vehicle…good car of my car. More

The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

My car was with the collision department for over one month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the statu month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the status of my car. I had to continually reach out an leave voicemails inquiring about the status of my car and even then, no one called me back. The only time I could speak with a person is if I asked the front desk to connect me to the collision department and someone happened to pick up. When I finally picked up my car, the service advisor had texted to me the amount which I owed but neglected to tell me about the credit card processing fee until I was at the dealership. The fee was over 200 dollars and had he notified me in advance, I would have brought a check or other form of payment. More

Service was good. My car was repaired on time and advisor kept me in the loop My car was repaired on time and advisor kept me in the loop More

The service center has an extremely efficient operation with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My ca with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My car was repaired on time and my advisor kept me in the loop through video providing all details and recommendations More