Benzel-Busch Motor Car - Service Center

Great service, friendly staff and clean facility. Honest and reliable, but prices are a bit high. Honest and reliable, but prices are a bit high. More

I was charged $800 for a new key. That is highway robbery. I mean seriously?? You tip people off for a key! That is highway robbery. I mean seriously?? You tip people off for a key! More

Extremely easy to make appointment and drop off. Personnel very helpful and friendly. Service was completely quickly. Personnel very helpful and friendly. Service was completely quickly. More

Great service all around, fast , peoples are very polite and helpful, the waiting area was super clean. and helpful, the waiting area was super clean. More

I have been dealing with Benzel-Busch of Englewood NJ for the last like thirty years. I find them to be very friendly knowledgeable and helpful. the last like thirty years. I find them to be very friendly knowledgeable and helpful. More

Very helpful and efficient. My service advisor answered all my questions and was professional and courteous. My service advisor answered all my questions and was professional and courteous. More

Worst customer service and dishonest. Stay away from this dealership. They are terrible and crooks. Stay away from this dealership. They are terrible and crooks. More

It was fast and convenient. Mercedes offered uber and free tow. Received my car within 1 biz day Mercedes offered uber and free tow. Received my car within 1 biz day More

Service advisors are fabulous. But they always want to upsell you for other issues "found". In addition diagnostic fees are the dealerships new money makers. They tell you they can But they always want to upsell you for other issues "found". In addition diagnostic fees are the dealerships new money makers. They tell you they can't find the problem within the first hour and then it starts adding up. To make it worse they used to let ypunput the diagnostic charges towards the cost of the work if you decided to compete the repairs but not anymore. Loaners are usually available and the dealership is clean. Staff is normally pleasant . More

Experience was great re service. Booking and confirmation of appointment was disappointing, they told me someone would call the day before to make arrangements. That didn’t happen Booking and confirmation of appointment was disappointing, they told me someone would call the day before to make arrangements. That didn’t happen and when I tried reaching out I was placed on hold for 40 minutes before I gave up and called sales Dept. More