Benzel-Busch Motor Car - Service Center

The service was fast and easy. The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information! The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information! More

Painless process every time. High quality loaner car options. Very convenient. Excellent communication during entire process. High quality loaner car options. Very convenient. Excellent communication during entire process. More

The car has only 53k miles, 3 over warranty and incurred $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. Even with advance appt time to return loaner and retrieve my car - they didn’t deliver it for 45 minutes. Client service is all show. So much for buying a “reliable Mercedes” More

Bad response I never got return call or email Actually no professional mind No recommendations . no professional mind No recommendations . More

Pleasant professional service, went above and beyond to make the process as smooth as possible. Well run make the process as smooth as possible. Well run More

Very satisfied on their service. Friendly and kind people help me to fix my car. Thank you Friendly and kind people help me to fix my car. Thank you More

Horrible, my car is only two years old, has only 8,000 miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department last week for repair due to 12V battery problem as shown on the screen of the car. I asked the battery to be replaced and was denied because the service department claimed that battery was still in decent condition. Instead the battery was recharged by the service department claiming the problem was resolved. A day after the car was returned the battery died again and I am again stranded on the road with my family and had to get a friend to come over with his car to jump start my car in order to get home. The car will again have to be towed back to the shop for further repair. What a waste of my time. More

Usually excellent service. However the last repair service done recently was flawed. More attention to detail is necessary. However the last repair service done recently was flawed. More attention to detail is necessary. More

I came from Long Island for a recall service on our 2008 Smart as Rally Motors dropped Smart service. From the first call everyone was very courteous and knowledgeable! I had to confirm with the parts pers Smart as Rally Motors dropped Smart service. From the first call everyone was very courteous and knowledgeable! I had to confirm with the parts person then switch back to another attendant for the appointment. I was taken right on time and of course I had to wait. My advisor John Powell understood the problem and got me out ahead of schedule! Everyone treated me as if had just bought a new AMG :) Thank you very much. Lovely experience! More

Great service department from start to finish would recommend Englewood New Jersey Benzel- busch Motor Car. recommend Englewood New Jersey Benzel- busch Motor Car. More