Benzel-Busch Motor Car - Service Center

The Benzel Busch service experience is in a league of its own. I never get tired of praising each and every one of their representatives. They are that good. From the time you pull into their service bay - u own. I never get tired of praising each and every one of their representatives. They are that good. From the time you pull into their service bay - until the time you pick up your vehicle. More

I got an unexpected blowout on the highway. I pulled into Englewood and into the dealership everyone was professional and kind to the gentleman that took my car gentleman who set up my appointm I pulled into Englewood and into the dealership everyone was professional and kind to the gentleman that took my car gentleman who set up my appointment the woman at the coffee bar… Although I bought my car at another dealership I would definitely come back here for service and made by my next car here More

The service was performed in a professional manner it was clear in terms of what was going to be done and the online materials sent to review and authorize the work made it easy for us to coordinate the serv clear in terms of what was going to be done and the online materials sent to review and authorize the work made it easy for us to coordinate the service. The service rep David was very informative and stayed on top of the transaction as well. More

Always a premium dealer. Very punctual. In and out in less than 2 hours. However you should plan and communicate the things you need to be done during scheduling your appoint Very punctual. In and out in less than 2 hours. However you should plan and communicate the things you need to be done during scheduling your appointment, otherwise you need multiple trips. More

They misled us about how long a very standard oil change would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in th would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in the morning and it sat there ALL day. They told us they were just very busy that day. Poor excuse, and terrible customer service. More

Very helpful and friendly staff, comfortable waiting area, no hassle service. Overall, very happy with the experience. area, no hassle service. Overall, very happy with the experience. More

Last week I scheduled the yearly "Express" service checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience wi checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience with the Benzel Busch staff. I was ignored when inquiring about the whereabouts of my vehicle as it was no longer on site. I was told that the car was being washed and I should have it back in minutes, which turned into hours. I volunteered several times to walk down the road to pick up my car but was refused. When I finally did get my car back, it was not washed, it had a new foul smell that can only be described as shame and sweat, and to top it all off a jackknifed truck in the service driveway was blocking the exit. After this experience and several negative experiences my wife had, we will not be getting a 5th Mercedes from Benzel-Busch. I hope I never have to return to this dealership ever again. More

I took my 2021 GLS 580 for service and explained that I was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later, I was told that the problem had been addressed. Five days later, the problem continued. I took my vehicle back to the dealer for repair and it has been 5 weeks and there is no resolution to the problem. I am continuously being told that my vehicle is still failing the quality check and they still can't figure out the problem. Meanwhile, I continue to make my lease payments, despite not having possession of my vehicle. More

Completely pleased with the service and enjoyed the use of the loaner car which was a beautiful new car, completely clean and easy to pick up. of the loaner car which was a beautiful new car, completely clean and easy to pick up. More

Service was impeccable, car came back perfect, on time, everything as expected, loaner was helpful everything as expected, loaner was helpful More