Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Great service, just a suggestion. Service was great! My guys Keegan and Clayton were polite and got the job done! The computer girl however in my opinion could have been more "happy", Service was great! My guys Keegan and Clayton were polite and got the job done! The computer girl however in my opinion could have been more "happy", she was polite, but not "happy" and she waited til the guys were all done before she even started the paperwork. The paperwork included a rebate form which she politely completed for me but she did this all while I sat there waiting. It could have been done while the job was being done. She found time during my oil change to clean her desk and throw some bottles out, just not my paperwork. Just a suggestion - they complete it ASAP and complete with customer when job is completed. More
Great Staff and Service I was impressed that when I arrived at my appointment time, for an oil change and tire rotation, I got right in. I was approached by a nice service te I was impressed that when I arrived at my appointment time, for an oil change and tire rotation, I got right in. I was approached by a nice service tech. I proceeded to the wait area and felt like I just got there and they were back to let me know that the job was complete. Less than 20 minutes later I was driving off. Thank you guys! More
Amazing service Great service advisor and great mechanic. Thanks so much for always doing such a good job! We appreciate all of your timelines each time we bring our Great service advisor and great mechanic. Thanks so much for always doing such a good job! We appreciate all of your timelines each time we bring our vehicles in. More
Professional and Attentive. I was greeted promptly in a cheerful and professional manner. My service advisor was knowledgable and explained what to expect and how he would follow I was greeted promptly in a cheerful and professional manner. My service advisor was knowledgable and explained what to expect and how he would follow up with me. I was very satisfied with the enitre service experience. More
Great service In and out in less than a day. Awesome experience. Jeramy cares about his customers. Service areas are spic and span. Great service department . Thank In and out in less than a day. Awesome experience. Jeramy cares about his customers. Service areas are spic and span. Great service department . Thank you. More
Oil change , fluids, tire check done efficiently and service folks friendly and informative. Thorough check of all the operating systems. Quick service but not , fluids, tire check done efficiently and service folks friendly and informative. Thorough check of all the operating systems. Quick service but not rushed. More
My Berger experience Once again Mark Bivins comes through for the win! He had a dealer rental set up for me while my 2017 Camaro had a recall to be serviced . Made sure I Once again Mark Bivins comes through for the win! He had a dealer rental set up for me while my 2017 Camaro had a recall to be serviced . Made sure I didn’t have to take her out on the road in a storm during an unpredicable rainy week .... My only issue was nothing dealing with front of house .... but as stated.... I had an oil change and a recall.... both to be taken care of on two separate occasions (due to waiting on parts for the recall) my Camaro has custom red leather which was left dingy( some one got in it with dirty clothes) .... and the oil cap over spilled... with a sharp tool left in the back seat that could have easily punctured it ... Steve Johnson promptly addressed every issue and gave my leather a back to new detailing .... nothing to complain about on the front end ... just a few careless techs ... More
Fleet service Service center is always very accommodating. Appointments are made within reasonable times and service is completed properly and timely. Service membe Service center is always very accommodating. Appointments are made within reasonable times and service is completed properly and timely. Service members are always helpful and happy to assist. More
great! Mark was great to work with very nice and made sure I was completely happy and understood everything they had to do to fix my car. He really took the Mark was great to work with very nice and made sure I was completely happy and understood everything they had to do to fix my car. He really took the time to make sure was happy and satisfied More
Extremely friendly service I was so satisfied with my experience in the service department. From Joe, the agent who handled my service request to Charlie the shuttle driver to M I was so satisfied with my experience in the service department. From Joe, the agent who handled my service request to Charlie the shuttle driver to Matt the porter who brought my car around at the end, everyone was pleasant and friendly and it was an enjoyable experience all around! The dealership is very clean and welcoming and wit’s the great staff you don’t need to worry about maintenance! More