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Berger Chevrolet, Inc
Grand Rapids, MI
1,673 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,673 reviews
September 18, 2020
Brian was honest, knowledgeable and friendly. He didn’t push me into buying, it was my decision. I’ll be coming back. Thank you very much push me into buying, it was my decision. I’ll be coming back. Thank you very much More
by Rwarners44
September 09, 2020
Brian is very patient and a joy to work with. Thank you Brian Isch! People at Berger are very friendly also. Was very pleased with dealer prep. The Letts Family Brian Isch! People at Berger are very friendly also. Was very pleased with dealer prep. The Letts Family More
by eletts1968
Employees Worked With
August 26, 2020
Service department is a complete rip off. They charged me even though they were not able to fix anything. Their quote to eventually fix my car was outrageous. I would never trust this department with my me even though they were not able to fix anything. Their quote to eventually fix my car was outrageous. I would never trust this department with my car again. More
by Jacob Schneider
Employees Worked With
Rose and Steve
August 20, 2020
I was satisfied overall with my experience at Berger. I was upset about the fact that Jeremy told me my car payment was right under $400 like I told him I wanted it but when I went to sit down with the fin was upset about the fact that Jeremy told me my car payment was right under $400 like I told him I wanted it but when I went to sit down with the financing it turned into almost $500 with all the warranty and extra stuff. So I am stuck paying a car payment above the amount I wanted to but I can manage. I also didn’t like the fact that he didn’t point out the little crack in the windshield. I did not notice that until after I left the lot. Other than that I had a positive experience. More
by JUSTINMORRISSEY1014
Employees Worked With
August 15, 2020
New 2021 Colorado Quick professional service. Did not expect the vehicle to be found and ready until next week.Exceeded my expectations. Brian Isch did a great job as a Quick professional service. Did not expect the vehicle to be found and ready until next week.Exceeded my expectations. Brian Isch did a great job as always. More
by trainrider
July 22, 2020
This was a great opportunity for me to be able to work with personal who cares about me the costumer. I have a lot of respect for your dealership. with personal who cares about me the costumer. I have a lot of respect for your dealership. More
by Johnnylee326
July 12, 2020
Had an excellent experience despite all the COVID 19 extra precautions. Brian was great. Brian also followed up with us a couple days later to check in. extra precautions. Brian was great. Brian also followed up with us a couple days later to check in. More
by singerandlutz
Employees Worked With
July 04, 2020
Najib, was friendly & flexible to work with. However, I was unhappy overall with my experience. When I was just looking on the lot, I was told about a promotion that was for an additional 2,000 savings was unhappy overall with my experience. When I was just looking on the lot, I was told about a promotion that was for an additional 2,000 savings + trade in. I was never asked any questions about mileage on my trade in, to determine if I would qualify. It was just presented to me as if it applied to every trade in. This was a factor in my decision to purchase from Berger. Once I was in the office ready to purchase of course I was told my Avenger Mainstreet Heat with 168,00 miles would only be worth 1,000 total trade in, because the offer was not valid for My high mileage car. This offer was actually even lower than blue book value!!! Looking back, I really wish I would have walked away at that point. He did come up to 1,500. Which is STILL LOWER than blue book for all the features on my car. But regretfully, I accepted. If I would have been asked 1 simple question- it would have made a hugh difference. I did feel misled. Please Only present VALID offers to your customers. The other concern, in my Avenger I had a harddrive with downloadable music on a touchscreen. It was an important feature to have in my new car which is a Cruze I was shown the USB & was told it would download music. The problem is it is not downloadable, it only plays the music if you leave the USB in the car, it's not a harddrive. A month later, I'm still very disappointed with the music option in the Cruze. It is a touchscreen, but for music you have to pay for like XM, Pandora, etc. Didn't want to have to carry CD's around again. I guess I am to blame as well, for not researching more. I felt a salesperson would know the features of their cars. Not sure if I would purchase from Berger again! More
by Kathy
Employees Worked With
July 03, 2020
Best day ever scooter took care of my wife daughter and me and scooter put us all in a brand new vehicle with a car wash and a full tank of gas .thank you .best xxxx salesman I ever worked with. me and scooter put us all in a brand new vehicle with a car wash and a full tank of gas .thank you .best xxxx salesman I ever worked with. More
by Jodyrollins15
June 01, 2020
DO NOT USE THIS DEALERSHIP Bought a truck from their used sales department that has transmission issues 3 months into owning it. They've "repaired" it and it continues to have i Bought a truck from their used sales department that has transmission issues 3 months into owning it. They've "repaired" it and it continues to have issues but they claim this is normal operation so there is nothing they can do. Pretty much sent me off with a good luck. More
by afhskldJHFKLSJdnfv
Employees Worked With
