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Berger Chevrolet, Inc
Grand Rapids, MI
1,673 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,673 reviews
April 04, 2018
Dissapointed Not too long after purchasing my vehicle from Berger, approximately 2 months, and the extended warranty I ran into some elrctrical issues. Nothing in Not too long after purchasing my vehicle from Berger, approximately 2 months, and the extended warranty I ran into some elrctrical issues. Nothing in my steering column would work properly including the windshield whippers remaining on and at max speed even when the switch was in the off position, and blinkers and lights not responding to the appropriate commands. The way it is worded in the warranty contract makes it appear that all of thise things were covered. After paying my warranty deductible of $100 and one day in the service center I thought my vehicle had been fixed and the repairs covered under my warranty. A year and a half later the same issue came back. When I took my car back to the service center they then told me the issue was never covered under my warranty and the last mechanic working on my vehicle reset the electrical systems by unplugging my battery. They wanted me to pay for that a second time!!!! $100 for someone to unplug my battery and for me to eventually have to replace a $1400 module that I was never told about the first time the repair was "fixed". There repairmen are deceitful and I wouldn't recommend them to my worst enemy. More
by Unsatisfied Customer
Verified CustomerEmployees Worked With
Jeremy Anderson, Joe Christopher
April 04, 2018
Efficient and no nonsense Efficient and no nonsense. Adam did not try to sell anything. I appreciate how fast my visit was. Tire pressure was also adjusted to spec. Efficient and no nonsense. Adam did not try to sell anything. I appreciate how fast my visit was. Tire pressure was also adjusted to spec. More
by SCOTT.BIERLEIN
Employees Worked With
Adam Havens
April 04, 2018
Berger is Best I cannot think of a bad word to say. I was treated better @ Berger than anywhere else that I inquired. Everyone I encountered was friendly and genera I cannot think of a bad word to say. I was treated better @ Berger than anywhere else that I inquired. Everyone I encountered was friendly and generally smiling. Heather Jensen should certainly be nominated for Sainthood. There aren’t enough good words to say about her. She went out of her way to not only listen to my wants and needs, but act upon them. If not for Heather, I may have delayed getting a new vehicle even longer. Thank you !!! More
by CLAY.GRUEBER
Employees Worked With
Heather Jensen
April 04, 2018
Quick, friendly, efficient service as always The only dealership I would choose to service my vehicle....Berger always has friendly staff that communicates well by keeping me in the loop of neede The only dealership I would choose to service my vehicle....Berger always has friendly staff that communicates well by keeping me in the loop of needed repairs as well as suggested maintenance. More
by Guest007
April 04, 2018
Great Sevice all the way around!!! A 5 Star dealership!!! Brian Isch was GREAT to deal with!! I will definitely be back when the time comes to purchase another vehicle. And I will hi A 5 Star dealership!!! Brian Isch was GREAT to deal with!! I will definitely be back when the time comes to purchase another vehicle. And I will highly recommend Berger and Brian Isch. More
by ASERESEROZ
April 04, 2018
Best Ever!! Joe Christopher the best. Always keeps you informed with what’s going on with your vehicle. I will keep coming back for the service on my blazer 😃😃� Joe Christopher the best. Always keeps you informed with what’s going on with your vehicle. I will keep coming back for the service on my blazer 😃😃😃😃 More
by RHONDA.MCFALL
Employees Worked With
Joe Christopher
April 04, 2018
Miller 2018 equinox This was he fastest i have ever leased a car! The experience was great! I will refer others and check with Berger when my current lease expires. This was he fastest i have ever leased a car! The experience was great! I will refer others and check with Berger when my current lease expires. More
by Sue miller
April 04, 2018
Great sales lady to work with. I have purchased or leased many vehicles over the year's and have enjoyed every experience. Very knowledgeable staff and friendly.I will return again. I have purchased or leased many vehicles over the year's and have enjoyed every experience. Very knowledgeable staff and friendly.I will return again. More
by POLARBEAR66.RJ
April 04, 2018
Easy and pleasant The service provider Al was very nice. They were expedient and the service center was clean and inviting. They took excellent care of my vehicle. Than The service provider Al was very nice. They were expedient and the service center was clean and inviting. They took excellent care of my vehicle. Thank you More
by GROOTERSGREG
Employees Worked With
April 04, 2018
Berger Review Great service. Mark spent a lot of time explaining the repairs needed and gave me options. Only issue was the cost but repairs were needed. Great service. Mark spent a lot of time explaining the repairs needed and gave me options. Only issue was the cost but repairs were needed. More
by kmcamp210
Employees Worked With
