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Berger Chevrolet, Inc
Grand Rapids, MI
1,675 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,675 reviews
February 26, 2018
HORRIBLE CUSTOMER SERVICE I would NOT recommend anyone to buy a vehicle from Berger. The salesman I worked with treated me with disrespect and offered no help. All I needed was I would NOT recommend anyone to buy a vehicle from Berger. The salesman I worked with treated me with disrespect and offered no help. All I needed was to turn my lease in, which takes less than 5 minuets, and all Jeremey would do is make up any excuse not to help me. His first question he asked me was if I was there to buy a vehicle, which wasn’t even directed at me, it was directed at the receptionist because he didnt even greet me (like any good salesman should) when you lease a GM vehicle, you can turn it into any GM authorized dealership, I know this because I used to work at a GM dealership. His excuse was that he didn’t have any room to store my vehicle, and tired pawning me off to any other dealership. Now if he really didn’t have room to store my vehicle there’s still something he could have done, or at lease tried to do. I bet if I were there to buy a new car he would have all the room in the world to store my car. I was not there to buy a car today, however I will need to buy a car in the future and I will not be buying it from this dealership nor will I recommend anyone to conduct business here. All because of one bad apple. More
by Marliequinn17
Employees Worked With
February 25, 2018
Happy, devoted customer of Berger Chevrolet My husband and I are very happy with Berger Chevrolet. They were professional, and concerned about our needs. The salesmen work together very while My husband and I are very happy with Berger Chevrolet. They were professional, and concerned about our needs. The salesmen work together very while in helping us get our 5th vehicle through them. They go out of their way to help us get what we want. They are there for us if we have questions on anything about our vehicles. They are very nice and easy to talk to. We get good service in the service department also. This is why we keep going back to Berger Chevrolet. More
by Devoted customer
February 24, 2018
5 star dealership plaque in show room awesome just vibes when walked into service center really nice place overall, friendly place to do business you have see yearly plaque awards for yourself wow just vibes when walked into service center really nice place overall, friendly place to do business you have see yearly plaque awards for yourself wow factor best dealership in state of michigan in my opinion. More
by hello900
February 23, 2018
Salesman Brian isch knows his products Brian was very low pressure, when I left I felt he cared about my purchase Cathy Hubbard in Financial was first class, watching out for me I felt Brian was very low pressure, when I left I felt he cared about my purchase Cathy Hubbard in Financial was first class, watching out for me I felt More
by nmelvin
February 09, 2018
One of the most pleasant car buying experience of my life Being a senior I can honestly state that this was a pleasant car buying experience. Everything was discussed up front. Price for trade in was fair. Ex Being a senior I can honestly state that this was a pleasant car buying experience. Everything was discussed up front. Price for trade in was fair. Excellent return on investment in new vehicle. More
by Spartan4life
Employees Worked With
Adam Havens, Kirsti Keskimaki
January 26, 2018
Great experience Quick and painless process of leasing a new truck. The process of picking, agreeing on a price, signing of paperwork and driving away in my new truck Quick and painless process of leasing a new truck. The process of picking, agreeing on a price, signing of paperwork and driving away in my new truck was smooth. Thanks! More
by CandaceIV
January 13, 2018
Superb Sales!!! We just left the lot with our 2015 Chevrolet Equinox and couldn't be any happier!!! This is the 2nd vehicle our family has purchased thru Brian Marr i We just left the lot with our 2015 Chevrolet Equinox and couldn't be any happier!!! This is the 2nd vehicle our family has purchased thru Brian Marr in the last 3 months!!! If you want awesome service and a honest dealer go to Berger and ask for Brian.. he won't do you wrong!!!! THANK YOU BERGER CHEVROLET!!!!! I truly wish we could give more than 5 stars on some of these!!!! Check them out - you won't be disappointed. More
by Andersonx04
Employees Worked With
January 12, 2018
Silverado Sales team went the extra mile to make the deal happen- including staying past closing hours on a holiday weekend! Bryan even took the time to help us Sales team went the extra mile to make the deal happen- including staying past closing hours on a holiday weekend! Bryan even took the time to help us pair our phone with the vehicle. More
by Lepage
January 08, 2018
Berger is great! Beth is the best to work with. She works for you! I would recommend her to anyone looking to buy a car. She will put you at ease and make car buying Beth is the best to work with. She works for you! I would recommend her to anyone looking to buy a car. She will put you at ease and make car buying a smooth process and limit the stress. More
by TSTraverse
Employees Worked With
January 06, 2018
Suburban Purchase It was easy, fast, and fun. Beth was straight forward, and understood exactly what I was looking for, and was able to get it done for me quickly. It was easy, fast, and fun. Beth was straight forward, and understood exactly what I was looking for, and was able to get it done for me quickly. More
by Drew
Employees Worked With
