Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,672 reviews
September 25, 2018
It was a kind and prompt transaction. Thanks for the servic I was received well and I glad that the work cost as much as the quote. It was about the exact time that was stated. I was received well and I glad that the work cost as much as the quote. It was about the exact time that was stated. More
by dedewB6
Verified CustomerEmployees Worked With
Johnathan Uredi
September 25, 2018
Great customer service. Everyone was great. Everything was great right from the start. All along great communication. My sales person Mike N. was great. Helped me out a lot. Will for sure be co Everything was great right from the start. All along great communication. My sales person Mike N. was great. Helped me out a lot. Will for sure be coming back later on in the future to do more business with Mike N. More
by VICVALDEZ616
Employees Worked With
Michael Nelson
September 25, 2018
Oil change The oil change people were excellent . They get 5 stars. My previous experiences with your service department have resulted in failed brakes on the ro The oil change people were excellent . They get 5 stars. My previous experiences with your service department have resulted in failed brakes on the road in 2 different cars endangering me and my family. That part gets -0 More
by DOUGPQS
Employees Worked With
The gal that took my payment was very friendly and explained the charges well.
September 25, 2018
Brian marr made me feel really comfortable and got me into a Great place to look for a vehicle!!! The staff was great and made me feel really comfortable and worked with me through the process of getting me into Great place to look for a vehicle!!! The staff was great and made me feel really comfortable and worked with me through the process of getting me into something that I could afford and something very reliable that would last!!! More
by SEXYBBBBB77
September 25, 2018
Dishonest/Rude Finance Manager Walked into the dealership unsure of what vehicle we wanted but Duane Woodwyk was patient and super helpful on getting us into the vehicle that best s Walked into the dealership unsure of what vehicle we wanted but Duane Woodwyk was patient and super helpful on getting us into the vehicle that best suited our needs as a family, and wasn't pushy. Besides some minor flaws such as the center console USB & cigarette lighter not working & a headlight out, we are very happy with the vehicle we chose. Meeting with the finance manager is where our visit took a turn. Jeff Mariner was completely rude and dishonest. First of all, he shook my husband's hand and ignored me, when we are both equally customers. Then he tried selling us (the most expensive) warranty package which I told him we didn't need, to his reply of "ok we'll just go with this one then." Signing us up for GAP insurance when we were never even given an option. He just "assumed" we wanted it, making it seem like we had no choice. I confronted him and said we didn't want GAP insurance and told him his approach was very sneaky, which turned into an argument and him raising his voice and cutting me off as I was talking. Had my husband and I not been limited on time searching for a vehicle, we would've walked out right then. Upon completion of the sale, he once again shook my husband's hand never even looking over at me, as If I didn't exist. Extremely disappointed and disgusted with Jeff Mariner, the most disrespectful finance manager I've ever dealt with. More
by (Un)Happy Camper
September 24, 2018
Oil change & tire rotation No problems. In and out as expected, for the price quoted. I have nothing more to add. I am not associated with any dealership or service center No problems. In and out as expected, for the price quoted. I have nothing more to add. I am not associated with any dealership or service center More
by RLGROSS28
Employees Worked With
Joe Christopher, Johnathan Uredi
September 24, 2018
Bought a new Colorado Everything is great about Berger , a well known staple of S E Grand Rapids ! Berger has beenhere forever ! I ve passed Berger about a million times in Everything is great about Berger , a well known staple of S E Grand Rapids ! Berger has beenhere forever ! I ve passed Berger about a million times in my lifetime . Service has been fantastic here ! More
by REGGIE.MEEKHOF
September 24, 2018
Took way to long The service took a very long time and the person in the service loaner department was over booked causing a lengthy delay in seeing him. The service took a very long time and the person in the service loaner department was over booked causing a lengthy delay in seeing him. More
by PWAARA53
Employees Worked With
Service rep
September 24, 2018
Quick, friendly and outstanding service! Quick, excellent service that wasted no time to service my truck and keep me informed. These people love their job as it shows in their attitude. Quick, excellent service that wasted no time to service my truck and keep me informed. These people love their job as it shows in their attitude. More
by SCOGGCONSTRUCTION
Employees Worked With
Not sure who but they were great
September 24, 2018
Outstanding Service Berger is the ONLY place to buy new vehicle. Beth D. is amazing to work with and makes the entire process very painless. Thank you so much for all y Berger is the ONLY place to buy new vehicle. Beth D. is amazing to work with and makes the entire process very painless. Thank you so much for all you do for your customers. More
by NANCYANNMOORE
