Bettenhausen Chrysler Dodge Jeep Ram

Jamie did an amazing job! She knew all of the specs of the car that I purchased and she walked though the breakdown on the rebates and incentives! Hassle and stress free for my first Jeep purchase! the car that I purchased and she walked though the breakdown on the rebates and incentives! Hassle and stress free for my first Jeep purchase! More

Phenomenal, personal,non-pressured, and outstanding honesty with their proposal. We had a contract with another dealer.... just wanted to compare. So glad we did! honesty with their proposal. We had a contract with another dealer.... just wanted to compare. So glad we did! More

Thank you nick for helping me with my new vehicle! He was efficient and very nice! I was hesitant with the price at first but we were able to find an agreement. I appreciate the patience along the staff. efficient and very nice! I was hesitant with the price at first but we were able to find an agreement. I appreciate the patience along the staff. More

Great overall experience at Bettenhausen in Tinley. Thank you to Brandon Mchugh and Nick Nowak. Nick Nowak was great and really worked with me on my purchase of the 2021 Ram 1500 Big Horn Night Edi Thank you to Brandon Mchugh and Nick Nowak. Nick Nowak was great and really worked with me on my purchase of the 2021 Ram 1500 Big Horn Night Edition. Hassle free and down to earth. I’ll be highly recommending him to many others in the market for a vehicle. Thank you! More

Just about the best/fastest service period. Charles was amazing. Wouldn't hesitate to recommend or buy again. This was a heck of an experience for a car purchase. amazing. Wouldn't hesitate to recommend or buy again. This was a heck of an experience for a car purchase. More

I've purchased 8 vehicles from this dealership (specifically Nick Nowak) in the past 12 years. My car buying experiences are always top notch, I will definitely continue to patronize Bettenhausen (specifically Nick Nowak) in the past 12 years. My car buying experiences are always top notch, I will definitely continue to patronize Bettenhausen Chrysler Dodge Jeep Ram. More

If I could rate this place zero stars, I would. People don’t like to buy cars because of the games dealerships play, and this place is no different. On a Friday, I inquired about a Pacifica through anothe don’t like to buy cars because of the games dealerships play, and this place is no different. On a Friday, I inquired about a Pacifica through another website. Salesman Mike Kirkwood responded and reached out to me about coming to see the vehicle. This is normal, and going to see the vehicle would be expected. However, and this is important, I live in St. Louis, roughly 250 miles away, so this is a special circumstance and would require consuming an entire day. Continuing... On Saturday, Mike and I speak on the phone and I made an offer, let’s call it price “C.” Mike proceeds to tell me that price “A” listed on the website was the firm price as they are a “no haggle” dealer. No problem. I thanked him for his time and hung up. Miraculously, a short time later, Mike phones me, leaves a message, and follows up with a text saying he spoke to his manager and they can actually offer price “B.” So much for, “no haggle,” right? I respond shortly after with, “hoping for price ‘C?’ I’ll put a deposit on it and get it Monday.” Mike’s response seven minutes later was, “Sounds good! I will have my manager call you to put a deposit on the vehicle.” Now to me, this means they’ve accepted my offer of price “C.” I then ask Mike to look into the documents I would need signed to trade in my current vehicle. I did this for a couple reasons; 1. As stated before, I live in Missouri about 250 miles away and wanted to have all documentation needed signed and notarized prior to getting the vehicle Monday because, 2. My wife is also listed on the title of the vehicle to trade in and would not be accompanying me on the journey, so we would need a power of attorney document notarized, granting me permission to trade in the vehicle without her present. So, when I call Mike later to place deposit, I first inquire about the answer to the needed documents. He first tells me I don’t need to make a deposit because they are now closed for the rest of the weekend, and the store GM has taken the vehicle home so I don’t need to worry about someone buying it. He then transfers me to a manager, I don’t remember who. Manager and I discuss the situation about the needed documents, and he tells me to bring the Missouri documents I’d already procured as they should be sufficient. We never ONCE discussed price. So on Sunday, I procure all the documents, find a notary public, get pre-approved for a loan in case the rate from Bettenhausen isn’t good, and transfer funds to my checking account to cover the down payment. I’m lining up all my ducks so Monday can go quickly and smoothly. I even had our trade in vehicle evaluated at a St. Louis CarMax on Saturday in anticipation of reaching a deal! If Bettenhausen’s offer on our trade wasn’t equal to CarMax, I was going to drive down the road to a Chicago area CarMax, sell it to CarMax, and Uber back to Bettenhausen. Monday morning, I get up at 0400 and am out the door by 0430. I get to Bettenhausen at around 0920. I’m greeted by Nick, who says he will be taking care of me. Not sure where Mike was, as I was never given an explanation. We look at the vehicle, I take it for a drive, I'm happy, and ready to move forward and get back home. Nick loads their website, shows me price “A,” and explains that’s the price, how they are a no haggle dealer, etc. I respond and tell him well actually, Mike and I agreed to price “C.” He seemed somewhat caught off guard, but pulls up our text conversation on his computer, and says, “Ok. I see that here. I’ll go get started evaluating your trade.” Perfect, right? Wrong. A couple minutes later, Nick comes back and informs me that the “managers never agreed to price “C,” so the price of the car is price “B.” I reread the text exchange to him again, emphasizing Mike’s “Sounds good” response to my price “C” offer. After several long minutes, Nick returns and asks me what CarMax offered for my trade, and says “we will meet or beat it.” I give him the document from CarMax and he leaves again. I am now really losing patience. He comes back again, is emphatic about price “B,” and also informs me that they will not, in fact, meet the CarMax offer. He then asks what rate I got for my loan and starts to type up the numbers for the sale. I said that doesn’t even matter if we can’t resolve this pricing issue. He says it’s definitely price “B.” At this point, I grab all my things and begin to leave, extremely angry. Nick offers to go speak to the manager again, does, and quickly returns and says “its price ‘B.’” With that, I leave. Fuming. I drive for about 5 minutes, turn around, and head back. I see Nick outside, and tell him I’d like to see the manager. He brings out the manager, Jim, who proceeds to inform me that they never agreed to it, and Mike’s response of “sounds good” was in reference to me accepting their offer of price “B” by saying I’ll place a deposit. I’m flabbergasted by this, as I never accepted anything, instead, I responded with the offer of price “C,” and that I would place deposit on their agreement of that offer. Jim then brings up the conversation I had with the manager about the needed documents, and says that manager, who conveniently wasn’t there, told me the price was “B.” More garbage. I told him we NEVER discussed price, only the documents. As you can imagine, the conversation went nowhere, with Jim stubbornly refusing to admit “Sounds good” was an acceptance of my offer of price “C.” even after I explained/pleaded that the whole reason I got up at 4am and drove 4.5hrs there was because Mike said “Sounds good.” The real kicker of the whole conversation was when I said, “I have the entire exchange on my phone, including where Mike said, “ sounds good” immediately after I offered price “C,” and Jim’s sarcastic response was, “good for you.” Shortly after that, I left for good. I know exactly why they did what they did. They knew I drove 4.5 hours to buy that vehicle, and figured I would give in to their games because I wouldn’t want to leave empty handed. But I did. I’m not going to play those stupid games. I think anyone in their right mind would think “sounds good” means “yes.” Well, anyone except a shady car sales manager who likes to twist words and the truth, all while hosing people day in and day out. For example, if someone texts you to go to dinner at Olive Garden, and you respond with, “hoping for Red Lobster? Pick me up at 7?” and their response is “Sounds good, I will call you on my way.” Where would YOU expect to eat? So much for “100% customer satisfaction.” More

HAMZEH EL QAWASMI helped me with my first jeep.All tho there was some bumps in the process he made it work.He was honest and hassle free. Still trying to figure out the Uconnect app but overall my experie there was some bumps in the process he made it work.He was honest and hassle free. Still trying to figure out the Uconnect app but overall my experience was good. One sales person and you don't have to deal with like 3 different people.I converted over from Hyundai which I am glad I did More

Charles Johnson made this purchase an awesome experience! Strong Work! He kept me informed through the whole experience, paperwork was a breeze, no surprises. AWESOME! experience! Strong Work! He kept me informed through the whole experience, paperwork was a breeze, no surprises. AWESOME! More

I had an excellent experience from start to finish. They place a high value on custom service and it was unlike any previous dealer I have worked with. I initially started working with Joe Ruiz and transit place a high value on custom service and it was unlike any previous dealer I have worked with. I initially started working with Joe Ruiz and transition to Jamie Kwat, she really make the process seamless and smooth. I would HIGHLY recommend this dealer to all of my friends and family. It is more of a servant model of customer service. More