Bettenhausen Chrysler Dodge Ram- Service Center

What I would call FRAUD and plain greed My son purchased a Dodge Dart and did not experience any problems with the transaction. Time for service... different story! Check engine light comes My son purchased a Dodge Dart and did not experience any problems with the transaction. Time for service... different story! Check engine light comes on during a road trip, takes it to the dealer thinking it should be under warranty. Less than 16k on it and dealer said AGS sensor was broken. AGS louvers are in the grill apparently for mileage improvement. Anyway Dealer said someone damaged it by hitting something but there was no evidence of that at all. Only 1 code pulled up (P1D73) They also stated that there was another sensor that was bad and they would order that and replace under warranty. Well, I decided to investigate and found the plastic cover on the AG Sensor / Motor had come loose on one side. Very easy to snap back in place and that fixed the problem with the AGS. Dealer wanted $600 + labor to fix what I did for $0. Also they never called back for the other sensor that they reported as being bad. Not only do I sense the dealer of trying to take advantage of a customer by replacing parts that could have been easily fixed but I also believe they were trying to defraud Dodge by saying there was another sensor bad that they would replace under warrant. NEVER again!!! Do not go here for any service. More

lousey service department. Service department needs work, under staffed and out of date. After spending 50k on a new vehicle don't expect any special favors from the service dep Service department needs work, under staffed and out of date. After spending 50k on a new vehicle don't expect any special favors from the service department when you need it especially 3 days later when you try to get your car serviced on again because it was not done correct the first time. More

EXCELLENT ' FREINDLY' CARING They are the best and very friendly . the whole staff at Bettenhausen are wonderfully . Charles Johnson (was our salesperson) he was Great and he lis They are the best and very friendly . the whole staff at Bettenhausen are wonderfully . Charles Johnson (was our salesperson) he was Great and he listened and took care of all our needs and understood what we were looking for and made it happen. he didn't give us anything we didn't want . the management staff was great . we got a car from them 3 years ago and I have told people about them since them. they are not like any other dealership I have been to . I will always do business with them and tell people about them. More

Excellent Care Jenna was very helpful, professional, and down to earth. It's the fastest and best experience I've had so far. Jenna was very helpful, professional, and down to earth. It's the fastest and best experience I've had so far. More

Health care associate This was the best car buying experience I have ever had. Thanks to Mr Charles Johnson who listened to all my needs, my price range, and what I was loo This was the best car buying experience I have ever had. Thanks to Mr Charles Johnson who listened to all my needs, my price range, and what I was looking for in a vehicle with his no pressure and stress-free tactics there was no haggling and I ended up purchasing my new car the same day. The best part was it didn't take 5 hours at the dealership, he didn't have to run into another office 50 times to get me a price, there was no one else at his desk threatening to buy the car while I was thinking about it . He promised to get me right In and Out and he delivered so I will definitely recommend Bettenhausen Chrysler of Tinley Park to all my family and friends! Thank you Charles Johnson for outstanding job! More

I came for an oil change but was interested in seeing the new 2014 models. Took a test drive, I liked the new model and decided to upgrade. Great service, no hassle, easy buying experience. new 2014 models. Took a test drive, I liked the new model and decided to upgrade. Great service, no hassle, easy buying experience. More

We had a recall on the truck 1500 - 2010 yr (saying the rear axle was having issues and could go at any time) and a service light on my wife's 2012 Journey at the same time. My wife drives and cannot - not rear axle was having issues and could go at any time) and a service light on my wife's 2012 Journey at the same time. My wife drives and cannot - not have her car not start (at night) which was happening. We tried to get in and it was 3 days minimum with each occasion. I did not feel comfortable to drive with a chance I had to get towed in with the recall. Contacted South Oak and they helped us out and very friendly. I have bought at least 4 new cars from Bettenhausen only to have them move off of Oak Park Ave to 159th with no service at the FIAT location except oil changes with no notification the service was be relocated fully. I bought from them for the ease of dropping the car off with the train being a walk away. I have to say Bettenhausen "was a neighborhood" friendly shop, but years ago. Not the same dealer ship where I purchased my first car. I know they have great reviews but I am not one of them. I expected I would have received the same service I was sold. No more Bettenhausen. That being said, good luck. More

Went In to get an oil change while waiting I was approached by Charles and I told him I was considering purchasing but not at the time. But I was curious to see what he was able to do when I was re approached by Charles and I told him I was considering purchasing but not at the time. But I was curious to see what he was able to do when I was ready to purchase. After an incredible offer I decided to purchase sooner instead of later. I'm happy with the decision I made. I will definitely refer friends and return when I'm ready to upgrade. More

Nick Nowak really helped me out a lot with my Jeep Grand Cherokee warranty repairs. He directed me to a fantastic service writer, Courtney Chigaros who made sure my vehicle was taken care of and that I had Cherokee warranty repairs. He directed me to a fantastic service writer, Courtney Chigaros who made sure my vehicle was taken care of and that I had a car to drive home in, so I wasn't left without a car while they worked on mine. The warranty repair was completed once the part was shipped to them and I was paired up with my Grand Cherokee on a Friday morning rather than the anticipated Monday pick up date. Overall extremely happy with the service there. I didn't feel like I was getting yanked around like at most other dealerships. More

Went in for an oil change came out with an AWESOME deal on a new Dodge Avenger. I love Jenna!!!! She made it happen. My second car with Jenna. She's WONDERFUL!!!!! on a new Dodge Avenger. I love Jenna!!!! She made it happen. My second car with Jenna. She's WONDERFUL!!!!! More