Bical Auto Mall

Went there to have my car serviced. Picked up my car and they returned my key taped with ticket number to my car. Thought nothing of it, until I I returned home. My key looked like it w Picked up my car and they returned my key taped with ticket number to my car. Thought nothing of it, until I I returned home. My key looked like it was ran over. It was tattered and the buttons falling out of its bay. Calling first to let them know and to asked what happened to my key.. when I went back to show the condition of my key fob, both the manager- John and my service advisor- Ramel Parker blamed me for the damage- telling me that its an old key. I reminded them both, that when I came in the key was in perfect condition and not taped to holding the keys in place. They had nothing to say other than they are not responsible and will not be fixing or replacing the key fob because it still works. Just spent $2000 to service my car at this place, they destroyed my key fob and were unprofessional and indifferent of the entire situation. I will NEVER recommend this place. I needed my car fixed badley and that was my downfall for not doing my due diligence before going to this place. I should have seen/read the reviews for service for on this place before coming here. Now Im out $300 for a new key fob that was destroyed by them! More

My fiancée and I initially chose Bical Auto Mall solely for convenience (it’s close to our home, and we were specifically looking for a Cadillac). Unfortunately, I made the mistake of not reading the deale for convenience (it’s close to our home, and we were specifically looking for a Cadillac). Unfortunately, I made the mistake of not reading the dealership’s reviews beforehand, which turned out to be a major oversight. When my fiancée had some free time to visit the dealership on her own to browse vehicles, I agreed, knowing that while dealerships sometimes mark up prices for women, they usually offer courteous service. That was not the case here. She was assisted by Charles Albanese, who was rude, dismissive, and rushed her through the visit, even saying he had to leave. She didn’t get the chance to properly inspect the vehicle or ask the questions we had prepared together. She came home upset and hurt by how she was treated. I returned to the dealership the following Saturday to get clarity. Charles Albanese had already left, so I initially spoke with Jamil Quaiser, who offered little assistance. Eventually, I was helped by Mr. Andrei McKenzie, who was by far the most professional and respectful person we encountered at Bical. Thanks to his service, I felt comfortable enough to have my fiancée return and work with him directly. In the end, we purchased a vehicle with cash for $34,000. However, the dealership did absolutely nothing to add value to the sale (no discounts, no full tank of gas, no complimentary services (which most Cadillac dealers provide for the first year), and not even a proper detailing of the car). Although we appreciated Mr. McKenzie's professionalism, I cannot recommend this dealership. Our overall experience reflects the many one-star reviews already posted. I strongly advise others to take their business elsewhere. More

Charles was a wonderful person to work with. Knowledgeable, efficient and professional. His knowledge made this transaction extremely easy and fast. I would recommend Charles to my family and fr Knowledgeable, efficient and professional. His knowledge made this transaction extremely easy and fast. I would recommend Charles to my family and friends. I was given Charles's name as a recommendation from friend of mine. More

Charlie was very helpful and understanding. Thank you Charlie. Very happy with my purchase. Will definitely deal with him again. Thank you Charlie. Very happy with my purchase. Will definitely deal with him again. More

Charlie was very helpful with finding a car within my budget. He also made the process easy. budget. He also made the process easy. More

Charlie was the utmost professional each time we met. Informed me of everything and made sure I understood. I would definitely recommend my family and friends to work with Charlie. I was highly recommend Informed me of everything and made sure I understood. I would definitely recommend my family and friends to work with Charlie. I was highly recommend from an existing Bical customer. More

Charlie made the whole leasing process smooth and stress-free. He was knowledgeable, patient, and took the time to make sure I got exactly what I was looking for. From start to finish, everything was stress-free. He was knowledgeable, patient, and took the time to make sure I got exactly what I was looking for. From start to finish, everything was handled professionally, and I felt like I was in great hands. Highly recommend working with Charlie if you’re in the market for a new vehicle—he truly goes above and beyond! More

Andrei was very courteous, polite, patient, and professional. He accommodated my family and me as soon as we walked through the door, offering his aid after we walked around the sales floor. He was professional. He accommodated my family and me as soon as we walked through the door, offering his aid after we walked around the sales floor. He was very easy to communicate with and helped us out most of the day, which I understand can be tiring. But he pushed through and provided his utmost respect for our shared time. More

They were professional great and very knowledgeable quality people very knowledgeable friendly nice polite gentleman quality people very knowledgeable friendly nice polite gentleman More

Charlie was excellent! He was fast, efficient and gave us the best price! This is our second lease from him! He was fast, efficient and gave us the best price! This is our second lease from him! More