Bical Auto Mall

An excellent car shopping experience! Met on the floor by Smitty who introduced us to Andrei an excellent, knowledgeable salesperson who answered all our questions and then some. Was able Met on the floor by Smitty who introduced us to Andrei an excellent, knowledgeable salesperson who answered all our questions and then some. Was able to walk out with a car in 2 days only due to the weekend otherwise it would be the same day. Never in my 25 years of leasing have I seen this! Andrei patiently went over the details of the car, I drove off feeling confident that I had a thorough explanation of the many features. I also met my service consultant Ronald and almost the whole dealership lol, a very welcoming bunch. Mr Bical should be proud. Highly recommend this dealership. More

Charlie is an awesome guy ,no nonsense not trying to force anything...great guy I call him uncle Charlie now lol wont be disappointed with him!! force anything...great guy I call him uncle Charlie now lol wont be disappointed with him!! More

Excellent service - courteous and efficient Answered Excellent service - courteous and efficient Answered all questions and we were able to drive out with our new Chevy Equinox This was our second ti Excellent service - courteous and efficient Answered all questions and we were able to drive out with our new Chevy Equinox This was our second time leasing with them More

I was in the market for new vehicle, stop into the new dealership on Flatbush Avenue Bical Auto Mall. The product specialist Andrei McKenzie and sales manager Jamil were excellent to work with. They both dealership on Flatbush Avenue Bical Auto Mall. The product specialist Andrei McKenzie and sales manager Jamil were excellent to work with. They both we very professional with helping me on the new 2020 GMC Terrain. I appreciate all there help and making this a awesome experience. More

From the beginning of my visit Mr. Austin made me feel From the beginning of my visit Mr. Austin made me feel very comfortable his professionalism and knowledge of what I wanted and the car is available From the beginning of my visit Mr. Austin made me feel very comfortable his professionalism and knowledge of what I wanted and the car is available made me feel that is from beginning to the end he answered all my questions and made me feel like I had a completely satisfying experience I will return to Bical for my next car And hope Mr. Austin is there to help me purchase my next vehicle More

Charlie Albanese Charlie was a pleasure to work with knowledgable professional,and helpful in finding me a new car and returning my old car.Love the car Charlie was a pleasure to work with knowledgable professional,and helpful in finding me a new car and returning my old car.Love the car More

Andrei McKenzie deserves a 5 star review. Andrei made the process so easy and smooth. A pleasure to work with. Would definitely work with him again. 5 stars! Thank you very much Andrei made the process so easy and smooth. A pleasure to work with. Would definitely work with him again. 5 stars! Thank you very much More

I am completely satisfied with the wonderful job and professionalism of Charlie Albanese in helping me get a new lease. I would definitely recommend this dealership as well. professionalism of Charlie Albanese in helping me get a new lease. I would definitely recommend this dealership as well. More

EXCELLENT SERVICE It was truly a professional and positive experience dealing with Charlie Albanese at BiCal Cadillac in Brooklyn Ha was helpful and honest throughout It was truly a professional and positive experience dealing with Charlie Albanese at BiCal Cadillac in Brooklyn Ha was helpful and honest throughout the process, and his genuine desire to be responsive to my wife and me was very appreciated. He also followed up after our purchase to check to see if we had any questions or concerns. His Service was excellent. More

The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, a improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, and didn't seem to have an interest in my concerns. I wasn't even greeted upon entering and it was my first time there. I had my car towed there because of proximity. I needed help on how to go about getting it fixed because it wasn't starting up. At first, they declined me because I didn't have an appointment. How can I schedule an appointment for a xxxx emergency? Then, the sales rep Alicia spoke to the manager to see if he can fit me in. They told me my car wouldn't be seen until after New Years (brought it in on December 27th). I had to quickly make a decision on whether I wanted the service done or not. Alicia told me if I decided not to have the service done, I would have to quickly call other dealerships to see if they would take my car in. Unbelievable! She also told me I would have to call for another tow truck to get it before Toys R Us tow my vehicle. The staffing needs to be fired, one of the employees (possibly mechanic) stole my brand new spare tire in my trunk and replaced it with an old used tired. I noticed after I left the auto mall and opened my trunk. My trunk wasn't how I left it, I knew someone was in it because there was oil residue left behind. Also, my trunk was more organized than how I originally left it. There shouldn't have been anyone in my trunk because my car was just there to get the diesel gas emptied out. When I spoke to the manager about it, he took a look at my trunk along with Alicia and quickly dismissed me. He brushed me off, and made it seem as if I was lying. Then, after arguing with him, he told me to call the cops, make a report, have them investigate, do fingerprints and started walking off. I was so frustrated! He wasn't even trying to help me! I've never experienced anything like this before! This was my worst experience ever with an dealership. Thanks to this dealership, I now know I have to take before and after pictures of my car before I leave. There's a reason why the ratings are so low, Bical Auto Mall is untrustworthy! DO NOT WASTE YOUR MONEY HERE! More