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Bical Auto Mall

Brooklyn, NY

4.7
868 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 868 reviews

April 30, 2018

Perfect Spot For A New Car If you need a car go see Courtney he is very helpful and kind and will work with you. Also the other staff members here will make you feel comfortable More

by Angelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Williams
May 01, 2018 -

Bical Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, The Kristal Auto Mall Team

April 27, 2018

Pleasant Returning to Cadillac is like visiting our extended family members; knowledgeable, pleasant & consistent . The sales people know us and understand More

by Angie62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

April 25, 2018

Keeping it local When my Chevy lease was up, I figured I would drive out to Long Island a few times to check out and select a new vehicle. I took a chance and passed More

by Setroc38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ricketts
Apr 26, 2018 -

Bical Auto Mall responded

Thank you for your great review! We're glad to have Mike on our team and that we could provide you with the easiest dealership experience you’ve ever had. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Kristal Auto Mall Team

April 23, 2018

excellent Charlie is excellent - I traded in my Cadillac 2015 and took a new one right out of the showroom on a Saturday. same day, impressive... More

by Mark C Weiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Bical Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, The Kristal Auto Mall Team

April 18, 2018

Lease of 2 cars / 2018 equinox We have leased 2/3cars for the last 15 years / they treat you like family . mrC. Albanase is top notch . you could not work with a more caring person More

by Lease cars 15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Bical Auto Mall responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Kristal Auto Mall Team

April 10, 2018

professional Charlie Albanese is a credit to this organization. His knowledge & professionalism is truly exceptional! I would certainly recommend this dealership More

by tink 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Kristal Auto Mall Team

April 09, 2018

Outstanding service and attention to detail I recently purchased a GMC Terrain from Charlie Albanese at Kristal Auto Mall. He was attentive to my needs and my tight schedule and found me the id More

by donnienir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

Bical Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Kristal Auto Mall Team

April 07, 2018

Very helpful I would recommend my salesman Charlie to everyone. He stood with us from the beginning to the end . Very Responsible & Helpful .Thank You again. Charl More

by Louisjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2018 -

Bical Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Kristal Auto Mall Team

March 25, 2018

Most Pleasurable Experience I just leased a Buick Enclave and I can't believe how easy and painless Kristal Auto made this experience. I would recommend them to anyone looking to More

by lbirch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2018 -

Bical Auto Mall responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, The Kristal Auto Mall Team

March 17, 2018

Great deal and excellent service I went to Kristal Auto Mall to lease a new car and had a great experience. They showed me a 2018 Buick that fit what I was looking for and got me a gr More

by Liz S.Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis Mendoza
Mar 18, 2018 -

Bical Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Kristal Auto Mall Team

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