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Bical Auto Mall

Brooklyn, NY

4.7
868 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 868 reviews

March 08, 2018

Excellent / Outsatanding customer service We just leased a new Chevy Equinox this week. The staff at Kristal is second to none. Michael Ricketts was our Sales Rep. & Phil Spoto was the General More

by ALROB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ricketts, Phil Spoto, Michael Ricketts
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Kristal Auto Mall Team

March 07, 2018

Excellent Experience Kristal Auto has a broad selection of vehicles and professional team that will work hard to help you seamlessly get into the vehicle you like. More

by CruzeLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Best, The Kristal Auto Mall Team

March 07, 2018

Kristal is great!!! Charlie and his team at Kristal are a first class operation. Everything was ready for me when I arrived at the dealership and in no time I was drivin More

by SteveCannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Kristal Auto Mall Team

March 07, 2018

Amazing Charlie and Phil got me in a brand new Equinox ( for the second time!) at the right price. Charlie walked me through all the bells and whistles and g More

by Csusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

March 05, 2018

Excellent I was interested in leasing a Chevrolet Malibu. I contacted Charlie Albanese and he was able to provide me one that fit my price and color. More

by Kay1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2018 -

Bical Auto Mall responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, The Kristal Auto Mall Team

March 01, 2018

Wonderful experience It was my first time buying a brand new car and Charlie really worked with me and made the process easy. I will highly recommend Charlie to my family More

by teetee67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2018 -

Bical Auto Mall responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Kristal Auto Mall Team

February 27, 2018

Charles Albanese facilitated leasing another great Traverse Mr. Albanese made the whole process very easy. Must confess the location is nightmarish because of congestion all around, but understand they'll be l More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2018 -

Bical Auto Mall responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, The Kristal Auto Mall Team

February 20, 2018

Job well done! Mr Griff was very knowledgeable and professional..he made me Comfortable with my vehicle purchase Look forward with my next vehicle from Krystal C More

by Chip1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Griffin
Mar 06, 2018 -

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, The Kristal Auto Mall Team

February 19, 2018

Professional Dave, very professional and Friendly very appreciative person, helping me a lot in other areas. trustworthy , explaining things in a understanding te More

by Anthony Hockaday 7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave George
Mar 06, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Kristal Auto Mall Team

February 12, 2018

Excellent Very knowledgeable and professional personal. Greg and Matthew made everything fast and simple They are trustworthy and very understandable of you n More

by S n C Baque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hampton, Matthew Favuzza
Feb 13, 2018 -

Bical Auto Mall responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Kristal Auto Mall Team

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