Bical Auto Mall

I financed my first GMC vehicle at this dealership & this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service, very knowledgable of the vehicles, patient, professional and courteous. More

the worst dealer I have ever delt with , when you get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get any kind of service done on your car , More

I had my car towed to this dealership after the car would not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one da not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one day to complete. I took the car out of the shop after said repairs had been completed. I drove the car to work, parked the car in a garage, only to return and the car would not start again. I called the dealership and was assured that the problem would be fixed. I had the car towed back to the dealership. I was called the next day and told that I would have to pay an additional $400 for a fuel pump even though I had already paid for the car to be repaired and it had not been repaired. The service manager told me that they had not checked the fuel pump initially and that I would be responsible for the fuel pump, but they would not charge me for the labor. I was very upset and told the service manager (David R.) and his manager that I did not think that this was fair since I had the car towed because it wouldn't start and then I took it and the next day I had to have the car towed again. Neither the service manager nor his supervisor showed any understanding for my situation and just kept simply saying it would be $400. I then contacted GM customer service and spoke with a Brenda who informed me that unfortunately after contacting the dealership several times that the dearship was unwilling to fix my car without me paying an additional $400 and they accepted no responsibility for not checking the fuel pump when I initially had the car towed to their shop. I called the dealership since I felt that I had exhausted all my options and told them that I would pay the $400 to just please fix the car. I've called every day for the past three days only to be told that the car would be fixed. There is no estimated date of completion, just simply "we'll call you" by David R. I asked David R. why was it taking so long to put in one thing when it only took one day to fix my car when I paid them initially $1716. David R. repeated "I'll call you when your car is ready." I would NEVER do business with this dealership again. I have only bought Chvey's in the past. This is my third, and this experience has put such a damper on the way I view GM. More

The wrost people there, they want to see cash in my hand before they would sell me a car. No place to park there, no waiting room to wait for your car. The dealership is ina dangerous area. Stay away from t before they would sell me a car. No place to park there, no waiting room to wait for your car. The dealership is ina dangerous area. Stay away from this dealership this place is a total rip-off More

I went in to purchase a car. We signed a contract for a reasonable amount, for a car located at an outside dealer. I put down a $300 deposit, and then never heard back from them. It turns out they did wer reasonable amount, for a car located at an outside dealer. I put down a $300 deposit, and then never heard back from them. It turns out they did were not able to get the car, but never refunded my deposit. I called many times, and never heard back and eventually gave up on chasing my deposit. I would not recommend doing business with this group. They were very unprofessional, and would never call back. Even the management and senior finance people. Steer clear of Kristal Automall More

I drove 2.5 hours to look at a Mitsubishi Endeavor that I was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonz was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonzo, or something like that) took me out back to look at it. There were a few obvious things wrong including the sunroof cover being off track and interfering with the sunroof opening and closing, and an object stuck in the rear heater blower that made a loud sound. The salesman told me to come back in a day or two and they would have it fixed. I called him the next day, and to his credit he appeared to have called into the shop on his day off to check on the progress. I also asked about inspection, which he talked his way around but never answered. I told him that the carfax showed a failed emissions inspection, and that I would like the car inspected to buy it. He told me you would try to get that done. He told me to come in the next day, so I drove another 2 hours (that's about 7 hours not in 2 days) to look at it. So, I came excited and ready to buy it, when to my surprise it was apparent that nothing had been done. Nothing at all was fixed, and the car was not inspected. I looked closer at the sunroof cover and discovered that it was simply off track. This could have probably been fixed in 2 minutes, but they obviously didn't care. The car also had a broken 12 volt cover.The salesman told me repeatedly on both days that "it's a used car," which meant that they weren't willing to do anything to fix it. We took the car for a drive. It drove well, but was out of gas. We stopped for gas and I noticed that the gas cap was broke. He did not offer to get a new one, but said that I could just buy a new one at the dealer or somewhere. During the test drive he had me stop so that he could get pizza. While he did offer to get me some, and while I would be okay with that under some circumstances, it seemed unprofessional given his general lack of interest. When we got back I was still ready to buy it because overall it was a good SUV, and I did the research to know that it is reliable. However, they were not willing to inspect the car, run an emissions inspection, or give me any kind of proof that it would pass inspection. He told me that it failed the emissions inspection because they had put a new battery in it, and it had to reset. So, I was faced with either risking that it would get inspected in PA, or not buying the car. I decided to still buy it. However, the last straw was when we negotiated the price. I asked how much they could take off because it was not inspected, and had the several problems I talked about. The salesman talked to his manager, and then came back to say that normally they charge $995 for a dealer import fee, and $600 for a preparation fee (not sure what they did exactly), and that they would take off the $995 fee. So, in short, not only were they not willing to take off money, but they were charging me $600 more than the list price of the vehicle. This is a shady dealership. Not only was the salesman unprofessional, he just didn't care. He never asked me once anything about my life, interests, or needs. What do you expect in Brooklyn, NY. Maybe it was just a bad salesman (they should probably fire this guy), but my experience was poor. If you are willing to pay full price plus fees for a brand new car, and this dealership is much cheaper then you might be okay. After all, what can go wrong with a new car. Otherwise I would steer clear. I ended up buying a 2007 Mitsubishi Outlander from DCH Kay Honda in NJ. They were very professional, helpful, and were 100% honest. I spent several hundred hours looking at cars, and my conclusion is that you should buy from a trusted and certified dealer unless you are positive that a smaller dealer is a good one. That's a shame to say, but the truth. Best wishes. More