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Big Star Cadillac

Friendswood, TX

4.7
2,987 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 2,987 reviews

July 06, 2023

Jeff customer service is always helpful and informative about the service being offered on your vehicle! More

by COURTNEY3595
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Jul 07, 2023 -

Big Star Cadillac responded

Thank you, Courtney! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 06, 2023

Quick, easy and super professional! Would recommend them time and time again! Keith and Phillip were awesome to work with. More

by DONNA543
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPhillip zzConnor
Jul 07, 2023 -

Big Star Cadillac responded

Thank you, Donna! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 05, 2023

Karah did an excellent job in assisting me. Although, my service agreement is with Bay Way and much further away. I’ll be coming back to Karah in the future. More

by JAZZYJACK747
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Jul 05, 2023 -

Big Star Cadillac responded

Hi, we are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 05, 2023

Bobby very helpful and has a very respectful attitude. Service center though took few days to fixed my car. Bobby provide me with loaner car which is very helpful and appreciated, but I still prefer drivi More

by BABY_JOHNRANE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 05, 2023

Angelica was great with us, understood what we needed and worked the numbers until we were happy. Thanks for treating us like family. More

by Alonsosalinas76
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
zzAngelika zzFelix
Jul 05, 2023 -

Big Star Cadillac responded

Hi, we are very happy that Angelika provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 04, 2023

I just wish the process was faster but the service by my salesperson was excellent. More

by lonnie70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAngelika zzFelix
Jul 04, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an excellent experience for you. We are always looking at ways to shorten our process. We are honored that you chose Big Star Cadillac!

July 03, 2023

Came for my oil change and a small issues that needed to be checked out. They did the oil change and check on the issue I was having and fixed that issue at the same time. So I didn’t have to come back and More

by Dstreetzmgnt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Ainsley was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Jose Teran was a consummate professional who made everything easy. I appreciate his knowledge and warmth. More

by marthashayes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Martha! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Every time I need a oil change or have had work on my car Jeff Dial provides excellent customer service! More

by BROOKE_CRAWFORD32
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Brooker! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Oil light oil light was not set correctly. Not reset. The vehicle was brought in for a oil change. More

by TROYLENELEONARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. I have attempted to contact you via phone and email. If you have not already done so, please reach out to me directly so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

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