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Big Star Cadillac
Friendswood, TX
3,011 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,011 reviews
March 19, 2022
Called to Inquire about a vehicle. She hung up on me once. She called back and once I stated I would still look around other dealers she hung up on me. Very unprofessional. Sad to see She hung up on me once. She called back and once I stated I would still look around other dealers she hung up on me. Very unprofessional. Sad to see she would treat a potential buyer thus way. More
by ivan0072
Employees Worked With
Angelika Felix
February 28, 2022
Brought my car to be checked out and to see if the warranty that the car has covers the brakes and wipers like it says there and been here almost 3 hours with no update until I have to go up there and warranty that the car has covers the brakes and wipers like it says there and been here almost 3 hours with no update until I have to go up there and ask and for them to tell me it’s not covered like the warranty says but never bothered to come tell me anything till I went up there after 2 and 1/2 hours. So now they only gonna put only the wipers and wash my car. So what’s the point of putting warranty for that and paying soo much and it won’t cover it like the other dealer finance guy told me from Sterling McCall where I got it from!!! This is crazy! Thx for the wipers and wash More
by LaGuerita
Employees Worked With
A D
February 25, 2022
Excellent salesperson George Castillo…. Professional, Very knowledgeable and friendly. Easiest car buy experience I’ve ever had. Highly recommended if wanting a Cadillac with a salesperson Professional, Very knowledgeable and friendly. Easiest car buy experience I’ve ever had. Highly recommended if wanting a Cadillac with a salesperson who knows his stuff More
by Coach
February 12, 2022
They have great service and easy to deal with. Answers all of my questions and needs all of my questions and needs More
by mhua78
February 08, 2022
A sad experience High pressure GM forcing sales people A sad experience High pressure GM forcing sales people to get your money The GM pushes high prices and cares less about the consumer I had a ver A sad experience High pressure GM forcing sales people to get your money The GM pushes high prices and cares less about the consumer I had a very bad experience More
by fmuller
Employees Worked With
Mike pierce
February 04, 2022
Enjoying our new purchase & thank you George Castillo. Excellent job & very patient in selling us our Platinum 600D. Dealing with George was the most enjoyable sales experience we’ve had since our last 3 Excellent job & very patient in selling us our Platinum 600D. Dealing with George was the most enjoyable sales experience we’ve had since our last 3 purchases. More
by Rico
Employees Worked With
January 28, 2022
We are extremely happy and satisfied with the services provided us by Big Star Cadillac Staff during our most recent used car purchase. Special Thanks to Daisy Gutierrez Sales Specialist for her professi provided us by Big Star Cadillac Staff during our most recent used car purchase. Special Thanks to Daisy Gutierrez Sales Specialist for her professional services and for taken care of us better than any other dealership we have used in the past. Congratulations to Big Star Cadillac for a job well done with our purchasing process. We will gladly recommend Big Star Cadillac to our family and friends for future purchases. Best Regards, Salvador & Maria Rodriguez. More
by salrod1408
January 28, 2022
Came in here thinking i was going to get denied like all other car dealerships but George castillo made it happen and worked really hard to get the car in my hands. I have to say if it wasn’t for him, I wou other car dealerships but George castillo made it happen and worked really hard to get the car in my hands. I have to say if it wasn’t for him, I wouldn’t of had the motivation and faith on getting the car from all the bad experiences I've had in the past. I have never wrote a review for anybody or anywhere but he really deserves it, he is a genuine good hard working man ! Best customer service I’ve ever had. More
by Noe627
Employees Worked With
January 27, 2022
Illya Brown was FANTASTIC to work with on the purchase of our new 2022 XT6. The process was quick and stress free. We had to go back to have our windows tinted and weather floor mats installed and I was in a our new 2022 XT6. The process was quick and stress free. We had to go back to have our windows tinted and weather floor mats installed and I was in and out in 30 minutes. Best car buying experience! More
by BDavis
Employees Worked With
zzIllya zzBrown
