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Big Star Cadillac
Friendswood, TX
3,005 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,005 reviews
November 29, 2021
Zulfi is the best salesman ever! Great customer service and consistent. Great people there always! and consistent. Great people there always! More
by dflw13
Employees Worked With
November 27, 2021
Worked with David McDoniel today on our custom order to replace our BMW. David and the rest of the staff, (Dylan) and company), were very accommodating, patient, professional and informative. No pressure t replace our BMW. David and the rest of the staff, (Dylan) and company), were very accommodating, patient, professional and informative. No pressure tactics here, they allowed the car to do the work for us and then stepped us through the order process. These are ALL attributes not shown us as returning customers with our previous dealership. Highly recommend Big Star Cadillac! More
by branhadg
Employees Worked With
zzDylan zzBasurto, zzDavid zzMcDoniel
November 18, 2021
Mark M was very helpful and proactive every time I dealt with him. Great job! with him. Great job! More
by lopez1361
Employees Worked With
November 13, 2021
George Castillo is amazing! He made our buy super smooth and easy. We will definitely recommend him to friends and family because he made sure we felt comfortable with our buy and went out of his way to fin and easy. We will definitely recommend him to friends and family because he made sure we felt comfortable with our buy and went out of his way to find us the best deal. I love my new Cadillac! More
by Vluna
November 12, 2021
Let me just start off with how disappointed i am in this dealership. Please please please take your business elsewhere! Once you buy the car they no longer care about your business because they got what the dealership. Please please please take your business elsewhere! Once you buy the car they no longer care about your business because they got what they wanted. STAY AWAY!!!!! I bought a 21 CT5 with 8000 miles on it. It actually was in the showroom when i purchased got the car they told me nothing was wrong with it after a few weeks of having it the car started giving me problems i ended up dropping it off at the dealership for a WHOLE MONTH!!!! And they returned my car back to me untouched just to tell me there was nothing wrong with it so there was nothing they could do for me. I then proceeded to try and trade it in & get a new CT5 since they didn’t want to fix the problem and they won’t even give me what the car is worth because it has to many miles and let me remind you I GOT THE CAR WITH MILES & ITS BRAND NEW ONLY HAD IT FOR A FEW MONTHS NOW!!! so at this point I’m very upset and this is the worst dealership i have ever dealt with and i will be reporting them to cooperate. STAY AWAY AND TAKE YOUR BUSINESS TO SEWELL CADILLAC!! More
by Jasmine Gallien
November 10, 2021
Amazing service !Totally worth it, I had very high Amazing service ! Totally worth it, I had very high expectations and they exceeded! Loving my new vehicle and the experience overall. Amazing service ! Totally worth it, I had very high expectations and they exceeded! Loving my new vehicle and the experience overall. More
by stephani.hdz
November 10, 2021
If you go to Big Star Cadillac ask for George Castillo. He’ll shoot straight with you and won’t blow smoke up your xxx. George was awesome, he helped out every step of the way over the phone, and at the de He’ll shoot straight with you and won’t blow smoke up your xxx. George was awesome, he helped out every step of the way over the phone, and at the dealership. I drove from out of state to get my Cadillac, and George made the trip worth it. I didn’t even have to yell at him or use choice words. George was very professional, great personality, a real people person. Buying from Big Star Cadillac? Ask for George Castillo he delivers. Thanks again George! More
by JB Patton
Employees Worked With
November 04, 2021
Wow if customer service factors into your process of patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It se patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It seems the Warranties ,packages and all would be grand fathered Well actually just Honored yet at every point so few they have tried to crab walk and or become very incompetent on basic and vital issues.. Never again More
by Honda2.0T
Employees Worked With
Service and call center .. no call backs , zzBritney zzNorman
October 31, 2021
Very happy with my XT5 purchase. George was very kind and helpful throughout the process. So was Kelly in finance. It was a good experience, I am very happy with the vehicle and with the service. George went helpful throughout the process. So was Kelly in finance. It was a good experience, I am very happy with the vehicle and with the service. George went out of his way to address the issues important to me! I recommend Big Star Cadillac. - Terry from League City. More
by Terry from League City
October 29, 2021
George was awesome. Made us feel really comfortable with no pressure. We really liked his vibe and patience. no pressure. We really liked his vibe and patience. More
by John E.
Employees Worked With
