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Big Star Cadillac
Friendswood, TX
3,005 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,005 reviews
December 07, 2019
Awesome Service Mark is an awesome representative of this dealership. He exhibits high integrity in working with the customer from start to finish. He treats you lik Mark is an awesome representative of this dealership. He exhibits high integrity in working with the customer from start to finish. He treats you like a human not just a number to serve. I highly recommend him to anyone I know seeking a vehicle at Ron Carter Cadillac in Friendswood, Texas. More
by ejames
Employees Worked With
December 02, 2019
Sold me a defective 2019 Cadillac!!!! Bought in October and broke down on the side of the Road day after Thanksgiving. Not even 60 days No reasonable accommodations... no towing (outside of Cadillac) No and broke down on the side of the Road day after Thanksgiving. Not even 60 days No reasonable accommodations... no towing (outside of Cadillac) No loner car, no reasonable means or plan of action!!!! I am highly digusted! I am an advocate for buying Domestic and this is why everyone is going to imports!!! I work hard and expect a certain level of Service and accommodations when choosing Cadillac. I should have bought a KIA . I have never been so inconvenienced in my life. Here I am bragging about you guys and I'm sittin on the side of the road. Thank you Ron Carter for the grave inconvenience and most of all for the embarrassment!!! More
by Kris10
Employees Worked With
November 18, 2019
Mark was a fantastic sales person and went above and beyond to ensure I had the best deal and service. Never felt pressured. Great job! beyond to ensure I had the best deal and service. Never felt pressured. Great job! More
by Suzwilso
Employees Worked With
November 04, 2019
Phillip Conner has done an excellent service, leading me through the process of looking at, test driving, trading in my Buick, and finally, leasing my dream car- the 2019 Cadillac XT4. He gave Courteous, pa through the process of looking at, test driving, trading in my Buick, and finally, leasing my dream car- the 2019 Cadillac XT4. He gave Courteous, patient assistance all the way. More
by dcubed
Employees Worked With
zzPhillip zzConnor
October 03, 2019
Mark Mauricio help my husband and I get out of a 2017 ATS into a 2019 XT5. We are so happy to have a bigger vehicle that is luxury. Thank you Mark for your honesty and helping us get the vehicle we wanted. into a 2019 XT5. We are so happy to have a bigger vehicle that is luxury. Thank you Mark for your honesty and helping us get the vehicle we wanted. If you’re looking to buy a Cadillac, go see Mark at Ron Carter Cadillac! More
by Ned
Employees Worked With
September 27, 2019
Tough Buyer It started with an email Iriam replied & very professional & polite I knew exactly what I wanted & what I wanted to pay Iriam made it happen. It started with an email Iriam replied & very professional & polite I knew exactly what I wanted & what I wanted to pay Iriam made it happen. More
by Tough Buyer
Employees Worked With
September 17, 2019
Exceptional customer service from 5* Sales Team@Ron Carter I was looking for XT4 and Daisy Gutierrez was very helpful, patient and answered all my questions right from first contact. She helped find the right I was looking for XT4 and Daisy Gutierrez was very helpful, patient and answered all my questions right from first contact. She helped find the right car for our needs and made sure the buying process went smooth. She is very courteous, professional and didnt pressure into the deal. The whole experience of working with her was very pleasurable. Stuart Saragoza the Sales Director followed up on regular basis to make sure things were going well. He was very friendly, approachable and personally followed up on all our queries in spite of his busy schedule. He would always get back to me, even after hours. He was very transparent, provided the detailed quote and took time to explain each line item, discounts available. They put customer first in things they do. This kind of exceptional service is what wins loyal customers for life. I would definitely recommend them and Ron Carter to anyone looking for a great deal on the Cadillac. The delivery specialist Angela was also very good. She made the whole delivery, initial setup process very smooth. Thank you all for everything! More
by shivakp
September 17, 2019
Best experience I’ve ever had at a dealership. Thank you Mark Mauricio for the grand professional that you are representing Ron Carter in excellence and Thank you Mark Mauricio for the grand professional that you are representing Ron Carter in excellence and More
by Jose Garcia
Employees Worked With
August 15, 2019
They kept their promise! I was at the end of my 3-year lease and just needed to turn the car back over to them. When I started the lease, they had described this experience a I was at the end of my 3-year lease and just needed to turn the car back over to them. When I started the lease, they had described this experience as a simple one. I met with Mark Mauricio to handle the transaction, explained why I would not be needing another Cadillac at this time, and the rest was simple. I highly recommend this dealership and their team! More
by Business Bay Girl
Employees Worked With
August 07, 2019
GREAT EXPERIENCE Benito Sanchez & Rocky Prado did a great job at Ron Carter Cadillac. They sales & service & finance depts went above and beyond helping me with my ne Benito Sanchez & Rocky Prado did a great job at Ron Carter Cadillac. They sales & service & finance depts went above and beyond helping me with my new car purchase. I would highly recommend Ron Carter Cadillac !!! More
by ckt cadi
