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Big Star Cadillac
Friendswood, TX
3,510 Reviews
We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,510 reviews
March 17, 2026
Great service and personality’s everything was done in a timely manner and I was always made aware of what needed to be fixed timely manner and I was always made aware of what needed to be fixed More
by qbe1990
Verified CustomerEmployees Worked With
March 17, 2026
Jose informed me how long the service would take. They did a great job. First class all the way They did a great job. First class all the way More
by K9PKK
Employees Worked With
March 16, 2026
Great customer service. Always keeps me informed as service is being performed. Vehicle is always returned washed and vacuumed. Always keeps me informed as service is being performed. Vehicle is always returned washed and vacuumed. More
by jmhenderson1972
March 16, 2026
I come here only to take care of my new car, always have the best service! the best service! More
by 0melanievo0
March 15, 2026
Lee is always so helpful and gets everything taken care of in a timely manner. My only complaint is the lack of loaner vehicles but I know lee can't control that! of in a timely manner. My only complaint is the lack of loaner vehicles but I know lee can't control that! More
by mandij16
Employees Worked With
March 14, 2026
Jason was very personable and professional! He was not pushy and so friendly. Great experience ! He was not pushy and so friendly. Great experience ! More
by COURTNEY.EMMERICH
Employees Worked With
March 14, 2026
Albert is always very helpful and knowledgeable. Thanks for all you do. Big Star Cadillac Thanks for all you do. Big Star Cadillac More
by yskipper
Employees Worked With
March 13, 2026
Mark did a great job, I already knew what I was looking for and usually you spend forever at the dealership waiting on paperwork. Mark was able to explain everything and made it a quick painless transactio for and usually you spend forever at the dealership waiting on paperwork. Mark was able to explain everything and made it a quick painless transaction. More
by Leo B
Employees Worked With
March 13, 2026
We were looking for a specific color combination that Mauricio was able to locate at his dealership. We were buying from out of state and the communication was excellent. I would do business with him in Mauricio was able to locate at his dealership. We were buying from out of state and the communication was excellent. I would do business with him in the future for sure, thanks Mauricio! More
by Wayne
Employees Worked With
March 13, 2026
Let start off by saying Lee was and is always great. Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to b Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to be checked. And bring it in for service and 4 days later I get my car back. With 1 problem fixed but the other seemingly not even checked on. Really don’t want to have my car back in service for something that should’ve been taken care of before picking it back up. More
by adamsorola
