Big Star Cadillac

Benjamin is an excellent service representative during my visit. He is very helpful and a people person. visit. He is very helpful and a people person. More

Excellent Albert provided great customer during my windshield replacement. He provided regular status updates on the arrival of my new the windshield. And it only took a day for the install windshield replacement. He provided regular status updates on the arrival of my new the windshield. And it only took a day for the install More

The service was excellent and efficient. No long wait times and immediate help when you enter the service department. No long wait times and immediate help when you enter the service department. More

Mark and the dealership were easy to work with. We did most of our purchase over the phone and Mark answered all of my questions, even the dumb ones. We did most of our purchase over the phone and Mark answered all of my questions, even the dumb ones. More

Amazing experience. Classic Galveston dealership has my car for a total of five and a half weeks and did not fix the issue. Big star had it for 4 hours and issue was fix Classic Galveston dealership has my car for a total of five and a half weeks and did not fix the issue. Big star had it for 4 hours and issue was fixed. More

I purchased a pre-owned 2019 CTS on Saturday, February 28, 2026. Casandra Gonzalez (Sales Rep) and Angela Davis (Finance Dept) were both very helpful and knowledgeable with everything about the vehicle. T 28, 2026. Casandra Gonzalez (Sales Rep) and Angela Davis (Finance Dept) were both very helpful and knowledgeable with everything about the vehicle. They were nice, polite, professional and had a cheerful attitude from start to finish. Casandra and Angela made my first time visit to Big Star Cadillac a comfortable and pleasant buying experience! Thanks again. More

i feel like my service advisor( ainsley ) is amazing she try's to get things done and very informational but i think the rest of the cadillac team sometimes try's to low ball you and never puts in any effor try's to get things done and very informational but i think the rest of the cadillac team sometimes try's to low ball you and never puts in any effort to try and make the customer happy if they can , yall are cadillac yall are supposed to be the elite of luxury and amazing vehicles but the people sometimes don't put in enough effort, i will always be a cadillac customer i love cadillac for instance , i bought a used CT5 and that car stays at the dealer due to constant issues i tried to get in another one but it didn't work or maybe someone didn't try hard enough to get me into another vehicle More

Lee is awesome he’s always very helpful and attentive to my concerns and questions my concerns and questions More

The dealership is great. Very clean waiting area. Service is always awesome! I took my car in for an oil change and it was quick. Very clean waiting area. Service is always awesome! I took my car in for an oil change and it was quick. More

Unfortunately i was lied to about receiving new tires with the $4,700 reondintioning fee, i asked what the fee was and was advised by bianca it was for a 172 point inspection that would update my windsh with the $4,700 reondintioning fee, i asked what the fee was and was advised by bianca it was for a 172 point inspection that would update my windshield if it was chipped and new tires and anything else needed for the vehicle to meet the big star cadillac standards and 172 point inspection, the windshield was changed but my escalade was returned to me with the same worn tires that i originally obtained the lease in november of 2022 with 63,000 miles on them now and clearly visible even from afar and bianca did advise me tuesday and wednesday afternoon she would call me back to resolve issue possibly having a local cadillac dealership do the replacement of the tires but has not reached back since or answered calls or messages since mr dean that picked up my escalade and dropped it back off is a witness to the tires and situation and was as surprised as i was to see the vehicle returned with the same tires that are visibly worn and just feel very dissapointed about this situation bianca changed my great experience i had with the initial salesperson from you guys when i obtained my lease to now that she could have avoided this incovenience for me by providing false information and avoiding to resolve the issue to make it worse i called today asking to speak to GM mike pearce and was unable to be contacted and a service supervisor by the name of vinnie contacted me back adivising they felt the tires did not to be changed after their 172 point inspection but mr dean who seems to be an honest invidual can attest to the condition of the tires that my escalade was returned with and mr vinnies only attempt to resolve the issue was for me to take and send a picture to bianca wwith a quarter in the thread to see the thread lifetime on these tires with 63,000 miles and well which she has not responded since yesterday or today i admit i was very satisfied with my initial lease with bigstar cadillac but bianca and mr vinnie drastically changed my opinion with no effort or empathy or even an apology as to providing me with false information which mr dean a more honest big star cadillac employee can attest to what im stating is true More